Award-winning business operations executive with expertise in organizational transformation, leading change management, process innovation, and learning and development across a $4.4B enterprise. Proven track record in driving projects that stimulate performance, reduce costs, support mergers, and empower human capital. Subject matter expert in engagement, workforce improvement, enterprise turnarounds, innovative training methods, C-level communication, stakeholder relationships, and fostering enhanced corporate culture. Acquired expertise in multiple industries, now positioned for senior-level roles, leveraging experience to support growth and profitability.
I also work have started a business for executive coaching and focusing on leadership development. The Bruce³ System is my upcoming book that serves as a blueprint for principled and transformational leadership. Built on three foundational pillars—Branding, Resilience, and Understanding—the system guides leaders to align who they are with how they lead. Combined with the E³ Model—Executing, Engagement, and Empowerment—the Bruce³ System provides a practical framework for leaders to elevate performance, strengthen culture, and inspire sustainable growth.
Providing superior executive operational expertise to organizations and individuals, helping enhance performance.
§ Engaging in consulting projects and advisory opportunities to help maximize organizational success.
§ Delivering top-tier executive coaching services that develop leadership skills for driven individuals.
§ Supplying premium group facilitation to enhance leadership abilities and foster talent development.
Key Skills: Executive Development, Contract Consulting, Team Leadership, Coaching, Training & Development, KPIs.
A nationwide technical education and training provider for students pursuing careers as professionals in automotive, diesel, collision repair, motorcycle, aviation, robotics, wind energy, marine technology, CNC machining, and welding.
Operated at a Vice President level, directing all aspects of operations for a team of 50+ and managing educational operations from strategy to execution. Partnered with the President and Executive team to shape strategic decisions, achieving annual KPI benchmarks across multiple teams and surpassing targets by over 100%.
§ Achieved completion rates exceeding 90% through strategic operational approaches, strengthening attendee performance by driving initiatives that improved the educational process and enhanced the student experience.
§ Optimized financial operations by directing the strategic prioritization of capital expenditures, managing budgets with well-defined internal tracking measures, and ensuring proficient P&L oversight.
§ Ensured compliance with educational accreditation requirements, certifications, and training of instructors and staff, including industry-based performance programs like Automotive Service Excellence certification.
§ Established comprehensive HR talent development program, including hiring, onboarding, and team evaluation.
Key Skills: Executive-level leadership, Fiscal Management, Education Program Development, Project Management, Talent Development, Process Improvement, Staff Training & Development, Cost Controls, Operations Management.
A family entertainment chain with a flagship in Lexington, Kentucky, featuring dining, bowling, gaming, and movies.
Served at the VP level, reporting to senior executives, directing operations across guest service, marketing, HR, food and beverage, over 200 employees, managing financials (expense control, revenue generation), and mitigating risk.
§ Exceeded performance and profitability targets by overseeing project management, ensuring timely on-budget completion of real estate projects, and enhancing profitability via revenue stream management & cost controls.
§ Directed communications, advertising, public relations, and marketing efforts, executed sales initiatives to drive growth and enhance brand visibility, and represented the brand to the media at major promotional events.
§ Drove operations to achieve optimal results, reaching top guest rating and surpassing KPI performance targets.
Key Skills: Revenue/Profit Growth, Organizational Development, Brand Management, Business Operations, PR.
British firm Cineworld, the world's second-largest chain, operated as Regal Cinemas in the U.S. after its acquisition.
Selected to streamline communication protocols between Cineworld corporate and Regal locations (acquired for $3.6B) during the pivotal merger period, ensuring consistent circulation of operational expectations and updates.
§ Implemented a comprehensive internal communication process post-acquisition, enhancing organizational clarity, operational execution, and cohesion across all corporate departments and Cineworld locations.
§ Commanded all operations performance management and leadership development activities for Regal sites.
§ Devised and integrated extensive circuit-wide training program for all levels, from the C-level to the frontline.
Key Skills: M&A, Business Transformation, Leadership Development, Change Management, Process Innovation.
An American movie theatre chain is the second-largest circuit in the United States, with 543 locations in 43 states.
Developed and implemented operational improvement policies and processes, leading performance management and learning initiatives, and reported directly to the Chief Administrative Officer. Launched circuit-wide diversity, compliance, safety, and crisis management training that improved staff competency and enhanced performance.
§ Led comprehensive training programs, including Regal Online University LMS, reducing field turnover by 75%.
§ Served as Dean of Regal Entertainment University management and leadership development training program, achieving 4.5+ ratings (5-point scale) and reducing general manager turnover from over 40% to below 15%.
§ Delivered video training projects, e-curriculum modules, and new hiring processes, saving millions in direct cost.
§ Selected to serve as the General Managers Committee's Chairman and the annual master of ceremonies.
§ Co-chaired the Employee Engagement Committee, earning "Great Place to Work" certification, and directed internal communications, enabling selection to Forbes's "America's 100 Most Trustworthy Companies”.
Key Skills: Learning & Development, Human Capital, Employee Engagement, Quality Control, Multi-Site Operations.
