I thrive at the intersection of technology and service. With over five years of experience in project management, I have had the privilege of leading digital transformations that genuinely make a difference in people’s lives. My journey began in e-commerce operations, where I learned how to optimize workflows and reduce lead times by 30% at Gopuff. This pivotal moment ignited my passion for streamlining processes.
At Personal Touch Pharmacy, I immersed myself in managing complex EHR and CRM data migrations using platforms like Salesforce Health Cloud. It’s rewarding to enhance patient data integrity while ensuring compliance with HIPAA standards. Every project centers on people, whether collaborating with clinicians or aligning IT teams to achieve successful outcomes. The excitement of bringing diverse groups together to meet a common goal motivates me.
As a Customer Success Manager at SplitSpot and later at my own company, I led cross-functional teams to greatly improve customer onboarding processes. This not only boosted satisfaction rates but also fostered long-lasting relationships between our services and clients. Crafting project charters became second nature as I clearly articulated our vision to all stakeholders.
Outside of work, I am passionate about using technology to improve communities, whether by volunteering for local tech initiatives or simply sharing knowledge with others interested in project management practices. It’s about creating a positive impact wherever I can.
If you’re interested in collaborating on digital transformation projects or exchanging insights on enhancing IT service delivery across healthcare or other service-driven environments, please feel free to contact us via email. Let’s explore how we can work together to create meaningful change.
