Profile
Executive PMO and transformation leader with 17+ years directing enterprise technology programs for Fortune 500 and regulated operators. Lead portfolios spanning cloud modernization, ERP and workforce platforms, cybersecurity and compliance, and post-merger integration. Build and run PMO operating models, governance standards, and performance controls across $55M to $150M+ portfolios. Advise executives with board-ready reporting, risk-based escalation, and disciplined financial management, while scaling delivery organizations to improve predictability and business outcomes.
Capabilities
· Architect enterprise PMOs, define operating model, stage gates, RACI, decision forums, and portfolio cadence.
· Shape portfolio strategy and sequencing, lead discovery, target state alignment, and investment prioritization.
· Build multi-year transformation roadmaps and steady-state operating models aligned to enterprise goals.
· Govern integrated delivery plans, dependencies, RAID, and change control across complex programs.
· Own portfolio financials, budgets, forecasts, cost controls, WIP and backlog validation, and benefits tracking.
· Establish audit-ready delivery controls and evidence logs for SOC 2, PCI DSS, and SOX-aligned programs.
· Lead executive governance, SteerCos, QBRs, and decision-grade dashboards for leadership and boards.
· Build and develop senior delivery leaders, capacity models, performance management, and execution discipline.
Achievements
· Owned forecast and outlook for a $150M portfolio, driving 10% YoY margin improvement and 86% forecast accuracy.
· Advised COO and CIO on portfolio tradeoffs and sequencing, protecting $25M+ in benefits and improving time-to-value by 20%.
· Established an execution maturity model and scorecard, reducing decision latency by 30% and lifting on-time milestones to 90%+.
· Led governance for a $55M+ portfolio, improving forecast accuracy to 73% and utilization from 40% to 88% through standardized controls.
· Directed CPKC post merger integration PMO across 8 programs and 64 projects, sustaining 80%+ on-time, on-scope delivery.
· Delivered critical infrastructure for integration, building 3 data centers in 24 months across North America to strengthen resilience and continuity.
· Led Active Directory migration and email rewrite for NewCo, delivering $0.5M savings versus plan through scope optimization and vendor negotiation.
· Scaled delivery capacity from 8 to 46 FTE in 11 months by building delivery pods and a leadership bench to increase throughput.
· Governed 300+ annual incidents and 1,000+ tickets with under 2% change-related incidents, reducing MTTR by 25% through triage and release controls.
Industry Expertise
· Management Consulting
· SaaS and Digital Platforms
· Enterprise Technology and Infrastructure
· Rail and Aviation Critical Infrastructure
Specializations
· Enterprise PMO and portfolio governance
· IT strategy, roadmaps, operating model design
· Digital transformation and enterprise modernization
· M&A integration
· Portfolio financials, budgets, and cost control
· Vendor governance, contracts, SLAs, QBRs
· Change and adoption of governance
Tools & Software
· Business Apps: ServiceNow, Salesforce, Microsoft Dynamics 365, NetSuite
· Reporting: Power BI, Tableau, data conversion, and migration
· Delivery: Jira, Confluence, MS Project, Smartsheet
· Methods: SDLC, Agile / SAFe, Waterfall, ADKAR, SOX, and GDPR
Education
· Master of Business Administration (MBA) – University Canada West, 2023
· Bachelor of Engineering (Chemical Engineering), 2008
Certifications
· PMP® | Project Management Institute
· SAFe® 6.0 SPC | Scaled Agile
· Prosci® Certified Change Practitioner
CISM | ISACA
Feb 2023 – Present | Remote, North America | Portfolios: $55M+ | 5,000+ employees | 48 unions | 123+ apps
· Built and ran the PMO operating model across North America and cross-geo delivery pods, put stage gates, executive dashboards, and escalation paths in place for 13+ concurrent portfolios, cut decision latency by 30%, lifted on-time milestones to 90%+.
· Partnered with Finance and executive sponsors on portfolio funding and controls across $55M+ scope, standardized baselines, forecasting, WIP and backlog validation, and change control, improved forecast accuracy to 80%+, reduced cost-to-serve by $2.5M run-rate.
· Led a 6-month HRIS and business apps diagnostic and reset, defined target state priorities and sequencing, delivered 6-month, 2-year, and 5-year roadmaps plus the steady-state operating model, reduced intake-to-start by 25%, protected $15M+ in benefits at risk.
· Improved service delivery performance through tighter governance and cadence, moved SLA attainment from 85% to 97%+, reduced escalations by 40%, delivered Dayforce Canada go-live (2024), mapped the US phased rollout (2025).
· Drove portfolio rationalization, launched One Swissport App, retired 6 communication channels, decommissioned 4 applications, removed $2M in annual renewals.
· Strengthened risk and audit readiness with evidence logs and escalation protocols, cut critical audit findings by 50%, reduced operational risk exposure by $10M+ equivalent, increased throughput by 25% by redesigning intake, triage, and workflow ownership.
· Led cross-workstream governance for Day 1 merger readiness across Canada, the US, and Mexico.
· Managed the overall infrastructure and IT portfolio, including Microsoft 365 migration, CRM consolidation, and standing up 3 dedicated data centers across three regions.
· Directed enterprise platform workstreams, including SAP Finance, SAP Ariba, ServiceNow ITSM, identity, and endpoint standardization.
· Owned RAID and escalation cadence, avoiding $18M+ in delay-related penalties through early intervention and alignment.
· Authored cutover runbooks, rollback plans, and validation checklists, reducing unplanned disruption by 20% to 30%.
· Delivered multi-client ERP and SaaS implementations from discovery through hypercare, owning scope, schedule, and risk controls.
· Standardized delivery playbooks and governance cadence, reducing delivery cost by 21% and improving predictability.
· Owned delivery of a $6M portfolio across modernization, ERP readiness, reporting, and service readiness.
· Led audits and mitigation plans that cut costs by 32% through vendor optimization and tighter governance controls.
· Set up performance governance, reporting, and analytics for a $200M operations program, driving measurable cost and operational gains.
· Built interface tracking and Power BI dashboards to improve dependency visibility and cut escalation-to-resolution time by 25%.
· Standardized governance artifacts (RAID, decision logs, executive packs) for a 3-year, $2.2M infrastructure program, improving review discipline and reporting consistency.
· Improved post go-live adoption through role-based enablement and targeted change support.
