Michelle Jahnke

MICHELLE K. JAHNKE
Strategic Communications Executive Transitioning to Customer Success Leadership

Accomplished executive with 20+ years transforming how global organizations engage stakeholders, drive adoption, and build lasting relationships. Proven ability to lead complex initiatives that align diverse audiences, accelerate change, and deliver measurable business impact across Fortune 500 companies.

Why Customer Success:
My career has centered on understanding what drives people—whether employees, executives, or external partners—and creating strategies that move them to action. At Mars, I didn’t just communicate about a $4B acquisition; I orchestrated the human experience that made integration successful. I’ve spent two decades mastering the art of relationship-building, stakeholder engagement, and ensuring people achieve their goals—the exact foundation of customer success.

Transferable Strengths:

• Stakeholder Engagement at Scale: Led communications for 20K+ global associates; built frameworks for understanding needs and driving alignment
• Executive Relationship Management: Direct experience coaching C-suite leaders and managing executive stakeholder relationships
• Change Adoption: Prosci-certified with proven track record guiding organizations through major transformations
• Cross-Functional Leadership: Orchestrated initiatives spanning multiple departments, regions, and cultural contexts
• Strategic Problem-Solving: Navigate ambiguity and crisis with calm, data-driven decision-making
• Team Development: Built and led high-performing global teams; skilled at mentoring and developing talent

What I Bring to Customer Success:
The empathy to understand customer needs deeply. The strategic mindset to build scalable processes. The communication skills to be a powerful customer advocate internally.