With over 7 years of experience in BPO, data services, and remote project support, I’ve built a strong track record of delivering accurate, high-quality results across a wide range of industries and teams.
I’ve worked extensively, supporting diverse data-focused projects—from lead generation and data entry to data cleansing, enrichment, and quality audits. My work has helped streamline operations, improve accuracy, and support informed decision-making for clients.
I take pride in being detail-oriented, self-managed, and proactive in collaborating with teams. Whether it’s sharing best practices, training new team members, or performing UI testing and QA, I’m always focused on getting things done right.
o Selected as the dedicated operational support specialist for an HVAC AI platform, working directly with the CEO and Co-founder to support critical business operations.
o Independently manage billing workflows, invoice processing, data validation, reporting, and quality assurance activities while maintaining accuracy and accountability.
o Conduct pilot testing and proof of concept initiatives, identifying process improvements and supporting successful project implementation.
o Perform quality audits and collaborate with stakeholders to improve operational efficiency and data integrity.
o Support onboarding and knowledge sharing initiatives to maintain process consistency and quality standards.
Key Projects & Accounts:
o HVAC AI Service Platform – Billing Operations, Invoice Processing, Quality Assurance, Executive Support
o Healthcare Workforce Management Solutions – Temporary Workforce Analyst and Shift Lead
o Faculty Management Software – QA UI Testing, Data Migration, Quality Assurance
o Finance Revenue Monitoring Platform – Data Research, Data Validation, Reporting
o School Portrait Company – Data Entry and Quality Audit
o Baby Registry Platform – Content Editing
o Senior Living Operations – Lead Generation
o Supported multiple client accounts across customer support, data operations, research, and quality assurance functions.
o Adapted quickly to changing business requirements while maintaining productivity and accuracy across projects.
o Served as a key operational resource for special projects and team support initiatives.
Key Projects & Accounts: o Entrepreneurship Community – Email and Chat Support
o Online Flower Retail Platform – Email Support
o Real Estate Software Company – Data Entry
o Non Profit Software Company – Lead Generation
o Performed data entry, data migration, enrichment, validation, and research activities for multiple client projects.
o Maintained data quality and consistency across various systems and databases.
o Supported lead generation and data management initiatives to improve the accuracy of client records
o Delivered customer support through email and chat, resolving account, billing, and technical inquiries efficiently.
o Investigated customer concerns, escalated complex cases when appropriate, and ensured timely resolution.
o Maintained accurate customer records and documentation using CRM platforms.
Key Projects & Accounts:
o Online Ebook and Library Platform – Email Support
o School Scholarship Grants Program – Email Support
o Marketing AI Platform – Chat and Email Support
o Online Baby Products Store – Chat and Email Support
o Provided customer support for a global ridesharing platform through email based channels.
o Assisted customers with account inquiries, service concerns, and refund requests while maintaining high service standards.
o Collaborated with internal teams to resolve issues and improve customer satisfaction.
Key Projects & Accounts:
o Ridesharing Platform – Email Support
