Industry: Global Enterprise Technology | AI-Enabled SaaS Platforms | Data-Driven Customer Experience
Location: Hybrid – U.S. (Global Customer Portfolio)
Executive Level: C-Suite
Compensation Package: $310,000 – $405,000 (Base + Executive Bonus + Long-Term Incentives)
About the Role
At enterprise scale, customer experience is not a department; it is a growth strategy. We are seeking a Chief Customer Officer (CCO) to architect and lead a unified, end-to-end customer operating model for a global, technology-driven organization serving sophisticated enterprise and mid-market customers across multiple regions.
This role is designed for a C-suite leader who understands how to turn customer insight into revenue durability, expansion, and advocacy. The CCO will own the full customer lifecycle onboarding, adoption, success, retention, renewals, and advocacy, ensuring that customer outcomes are tightly aligned with the company’s product strategy, go-to-market execution, and long-term growth goals.
As a core member of the executive leadership team, the Chief Customer Officer will bring together customer success, client services, support, and experience under a single vision. You will work in close partnership with the CEO, CRO, CPO, and CTO to ensure that the voice of the customer informs decision-making across the enterprise and that customer value realization is measurable, scalable, and repeatable.
This is not a stewardship role. It is a mandate to build a world-class customer organization, modernize systems and processes, and make customer outcomes a defining competitive advantage.
Essential Duties and Responsibilities
- Define and lead the enterprise-wide customer strategy, operating model, and success metrics.
- Own the end-to-end customer lifecycle, including onboarding, adoption, retention, renewals, and expansion.
- Align customer success, services, and support functions into a unified organization with clear accountability.
- Partner with Sales and Revenue leadership to drive expansion, renewals, and lifetime value.
- Collaborate with Product and Technology leaders to ensure customer feedback informs roadmap and prioritization.
- Establish executive-level customer engagement models and manage key strategic accounts.
- Build and track KPIs related to NPS, retention, expansion revenue, churn, and customer health.
- Lead transformation initiatives across customer systems, data, and engagement models.
- Develop and mentor senior customer leaders and build strong succession pipelines.
- Represent the company externally with customers, partners, and industry forums.
Job Qualifications and Requirements
- 15+ years of senior leadership experience in customer success, client services, customer experience, or revenue-adjacent roles.
- Proven track record leading large, global customer organizations within enterprise technology or SaaS environments.
- Strong understanding of enterprise customer journeys, complex contracts, and long-term account management.
- Demonstrated success driving retention, expansion, and customer lifetime value at scale.
- Experience operating at the C-suite level and partnering with Sales, Product, and Technology executives.
- Strong financial acumen, including revenue forecasting and margin management.
- Experience modernizing customer platforms, analytics, and engagement models.
Personal Capabilities and Qualifications
- Executive presence with the credibility to engage C-suite customers and internal leaders.
- Strategic, systems-level thinker with strong execution discipline.
- Deep customer empathy balanced with commercial rigor.
- Highly collaborative leader who aligns cross-functional teams around outcomes.
- Decisive and resilient in complex, high-growth environments.
- Exceptional communicator and relationship builder.
Strategic Support
- Serve as a core member of the executive leadership team, advising on customer-led growth strategy.
- Support enterprise planning, forecasting, and revenue durability initiatives.
- Partner with Product and Engineering on innovation and differentiation.
- Support M&A integration and customer transition strategies.
- Elevate customer insights to inform corporate strategy and investment decisions.
Working Conditions
- Hybrid executive work environment with global scope and accountability.
- Regular engagement with senior customer executives and internal leadership teams.
- Periodic domestic and international travel to support strategic customer relationships.
- High-visibility role with direct impact on revenue, retention, and brand trust.
Job Function
- Customer Experience & Lifecycle Leadership
- Customer Success, Services & Support
- Retention, Renewals & Expansion
- Executive Customer Engagement
- Customer Data, Insights & Transformation
- Customer-Led Growth Strategy
Compensation & Benefits
- Base Salary: $310,000 – $405,000
- Executive Annual Bonus Program
- Long-Term Incentive Plan (Equity / Performance Awards)
- Comprehensive Executive Health Benefits
- 401(k) with Competitive Company Match
- Executive Coaching & Leadership Development
- Wellness, Mental Health & Family Support Programs
- Generous Executive PTO & Holiday Package
Why Join Us
- Define how a global enterprise delivers value to its customers.
- Make customer outcomes a core driver of revenue and strategy.
- Partner directly with the CEO and executive team on growth priorities.
- Build a modern, data-driven customer organization at scale.
- Leave a lasting impact on customer trust, loyalty, and long-term enterprise value.
