Industry: Global E-commerce and Advanced Logistics | Omnichannel Retail | Technology-Enabled Supply Chain
Location: United States Hybrid Global Operations Scope
Executive Level: C Suite
Compensation Package: $290,000 to $398,000 Base plus Executive Bonus plus Long Term Incentives
In a world where customer expectations are defined by speed, accuracy, and reliability, fulfillment has become one of the most powerful competitive differentiators. We are seeking a Chief Fulfillment Officer to lead end-to-end fulfillment strategy and execution across a complex, global operation supporting high-volume ecommerce and omnichannel demand.
This role is designed for an executive who understands that fulfillment is no longer a back-end function. It is a customer promise, a margin driver, and a brand-defining capability. The Chief Fulfillment Officer will own warehouse operations, distribution networks, last-mile delivery strategy, and fulfillment technology across multiple regions.
As a core member of the executive leadership team, you will partner closely with the CEO, COO, Chief Supply Chain Officer, Technology leadership, and Commercial teams to scale fulfillment capabilities while improving cost efficiency, service levels, and resilience. You will lead modernization initiatives that integrate automation, data, and predictive analytics into daily operations.
This is not an operations maintenance role. It is a mandate to build fulfillment as a strategic growth engine that supports rapid scale, customer loyalty, and long-term enterprise value.
Lead global fulfillment operations across warehouses, distribution centers, and delivery partners
Define and execute an enterprise fulfillment strategy aligned with growth and customer experience goals
Oversee capacity planning, inventory flow, and demand-driven fulfillment execution
Drive automation, robotics, and technology adoption across fulfillment operations
Establish service level standards for speed, accuracy, and reliability
Partner with commercial and customer teams to align fulfillment capabilities with market promises
Manage fulfillment cost structure, productivity, and margin impact
Build scalable operating models to support peak demand and geographic expansion
Lead risk management, contingency planning, and network resilience initiatives
Develop and mentor senior fulfillment and operations leaders
15 plus years of senior leadership experience in fulfillment, logistics, or large-scale operations
Proven experience leading high-volume fulfillment operations at a national or global scale
Strong background in e-commerce, omnichannel retail, or consumer-driven logistics
Deep understanding of warehouse operations, last-mile delivery, and fulfillment technology
Experience managing large workforces and multi-site operations
Demonstrated ability to align operational execution with customer experience outcomes
Bachelor’s degree required, advanced degree preferred
Executive presence with strong operational credibility
Customer-focused mindset with commercial awareness
Highly analytical and data-driven decision maker
Decisive leader comfortable operating in fast-paced environments
Ability to lead transformation while maintaining operational continuity
Collaborative leader who aligns cross-functional stakeholders
Serve as a strategic advisor to executive leadership on fulfillment capabilities and constraints
Support enterprise growth planning and market expansion initiatives
Partner with Technology teams on fulfillment systems and automation strategy
Support mergers, acquisitions, and integration of new fulfillment networks
Provide leadership with insight into operational risks and opportunities
Hybrid executive work environment with global scope
Regular interaction with executive leadership and regional operations teams
Periodic domestic and international travel
High-visibility role with direct impact on customer experience and revenue
Global Fulfillment and Distribution Leadership
Warehouse and Network Operations
Last Mile Delivery Strategy
Automation and Operational Technology
Customer Experience Enablement
Base Salary $290,000 to $398,000
Executive annual bonus program
Long-term incentive plan, including equity or performance awards
Comprehensive medical, dental, and vision coverage
401k with a competitive company match
Executive leadership development and coaching
Wellness and mental health support programs
Generous executive paid time off and holidays
Lead fulfillment at true enterprise scale
Owns one of the most customer-visible and revenue-critical functions
Drive modernization and automation across a global network
Partner directly with the executive team on growth strategy
Leave a lasting impact on customer experience, efficiency, and brand trust
