About the Role
Operational excellence is more than efficiency; it’s about creating scalable systems that empower innovation, resilience, and sustained growth. We are seeking an accomplished Chief Operating Officer (COO) to drive organizational performance, operational discipline, and strategic transformation across all facets of the business.
As a key member of the executive leadership team, you will report directly to the Chief Executive Officer (CEO) and serve as a trusted advisor on enterprise-wide initiatives. You will oversee global operations, business transformation programs, and cross-functional leadership teams to ensure alignment between strategy and execution.
The ideal candidate brings a balance of visionary leadership and operational mastery, capable of steering complex organizations through growth and innovation while maintaining a relentless focus on customer experience, profitability, and culture.
If you are a strategic operator with a passion for scaling businesses, optimizing performance, and leading high-performing teams, this is a defining opportunity to shape the next chapter of an organization positioned for global success.
Principal Duties and Responsibilities
- Lead and optimize daily business operations, driving excellence across functions including Operations, Finance, Supply Chain, HR, and Technology.
- Oversee the design and execution of business strategies that achieve operational efficiency and sustainable growth.
- Collaborate closely with the CEO to set organizational goals, align resources, and translate strategic priorities into executable plans.
- Champion cross-departmental collaboration and accountability through measurable performance frameworks.
- Build and manage high-performing teams while promoting a culture of innovation, inclusion, and continuous improvement.
- Develop operational KPIs and ensure metrics are consistently achieved across global business units.
- Oversee enterprise-level transformation projects, including digital modernization, automation, and business process optimization.
- Serve as the executive sponsor for compliance, risk management, and governance initiatives.
- Strengthen relationships with external stakeholders, strategic partners, and global clients to support sustainable growth.
Qualifications: What We’re Looking For
- Bachelor’s degree in Business Administration, Operations, or related field; MBA strongly preferred.
- 15+ years of progressive leadership experience, including 7+ years in senior operational management or C-suite roles.
- Proven record of leading enterprise transformation, scalability initiatives, and cross-functional integration within global organizations.
- Exceptional leadership, communication, and decision-making skills.
- Experience managing multimillion-dollar budgets and driving measurable performance improvement.
- Strong financial literacy with a strategic understanding of P&L management and operational KPIs.
- Deep knowledge of business process optimization, digital transformation, and organizational change management.
Strategic Support
- Serve as the operational right hand to the CEO, ensuring business strategy translates into measurable results.
- Partner with executive leaders across Finance, Technology, HR, and Marketing to align on growth initiatives.
- Lead the Operational Excellence Council, driving accountability for transformation programs and efficiency outcomes.
- Support Board and Investor communications with data-driven insights on operational performance.
Working Conditions
- Hybrid role with flexibility to operate across major U.S. hubs.
- Moderate travel to regional offices, strategic partners, and executive meetings (up to 30%).
- Collaborative, high-impact environment that values innovation, agility, and measurable performance.
Essential Job Function
The Chief Operating Officer is responsible for architecting the systems, processes, and teams that sustain operational excellence and drive growth. As the strategic engine of execution, this role ensures that the organization runs with precision, agility, and purpose, delivering value to customers, shareholders, and employees alike.
Bonus Points If You Have
- Experience leading digital transformation, automation, or AI-driven process modernization.
- Background in enterprise operations, manufacturing, SaaS, or large-scale services.
- Certification in Lean Six Sigma, Agile Transformation, or Strategic Management.
- Track record of building world-class leadership teams and culture-first organizations.
Innovation Is in Our Blood
We believe that great operations fuel great innovation. Our culture is built around continuous improvement, where technology, creativity, and discipline come together to drive change. From automation to AI-driven insights, we challenge convention to deliver smarter, faster, and more sustainable outcomes.
We Do What We Say
Integrity and accountability define our leadership. We honor our commitments, communicate with transparency, and execute with precision. When we set goals, we deliver — with purpose, clarity, and measurable impact.
What We Offer
- Compensation Package: $334,000 – $385,000 + performance-based bonus + long-term incentives.
- Comprehensive Benefits: Medical, dental, and vision coverage; life insurance; and 401(k) match.
- Work Flexibility: Hybrid environment with global mobility opportunities.
- Professional Growth: Executive coaching, global leadership programs, and cross-functional exposure.
- Recognition & Rewards: Innovation awards, leadership honors, and performance-based incentives.
- Culture of Excellence: Inclusive and high-performing teams driven by curiosity, collaboration, and innovation.
