About the Role
Modern enterprises operate on always-on digital ecosystems where reliability, scalability, and security are non-negotiable. We are seeking a Director of IT Operations to lead the technology operations backbone of a large, complex organization supporting thousands of users, mission-critical platforms, and global business operations.
This role goes far beyond infrastructure maintenance. The Director of IT Operations will own the operational integrity, resilience, and modernization of enterprise IT services spanning cloud platforms, on-prem and hybrid environments, network operations, service management, cybersecurity readiness, and business continuity.
You will lead the transition from traditional IT operations to a proactive, data-driven, automation-enabled operating model, integrating observability, AI-assisted incident management, and predictive capacity planning. Partnering closely with Engineering, Security, Product, Finance, and Executive Leadership, you will ensure technology operations actively enable growth, innovation, and customer experience rather than constrain them.
This is a high-impact leadership role for an operator who can scale systems, lead large teams, manage complexity, and deliver operational excellence at enterprise scale.
Essential Duties and Responsibilities
- Lead end-to-end IT Operations, including infrastructure, cloud services, networks, systems administration, service desk, and enterprise platforms.
- Own availability, performance, reliability, and security of all production systems and enterprise services.
- Drive modernization of IT operations through automation, AIOps, observability platforms, and proactive incident management.
- Establish and enforce SLAs, SLOs, incident response protocols, change management, and disaster recovery standards.
- Oversee cloud and hybrid infrastructure strategy, capacity planning, and cost optimization.
- Partner with Cybersecurity to ensure operational readiness, vulnerability management, and incident response coordination.
- Lead vendor strategy, managed service providers, licensing, and contract negotiations.
- Build scalable operating models that support global growth and evolving business demands.
- Develop and track KPIs related to uptime, response times, system health, cost efficiency, and service quality.
- Lead, mentor, and scale high-performing IT operations teams across regions and time zones.
Job Qualifications and Requirements
- 12+ years of experience in IT Operations, Infrastructure, or Technology Operations leadership roles.
- Proven experience running enterprise-scale IT environments with cloud-first or hybrid architectures.
- Strong expertise in ITSM frameworks (ITIL), incident/change/problem management, and service governance.
- Hands-on experience with cloud platforms (AWS, Azure, GCP), virtualization, networking, and enterprise tooling.
- Demonstrated success implementing automation, monitoring, and AIOps solutions.
- Strong financial acumen, including IT budgeting, cost optimization, and vendor management.
- Experience supporting regulated, security-sensitive, or high-availability environments.
- Ability to communicate technical concepts clearly to executive and non-technical stakeholders.
Personal Capabilities and Qualifications
- Calm, decisive leader who performs effectively under pressure and during incidents.
- Strategic thinker with a strong operational execution mindset.
- Highly analytical and metrics-driven with a continuous improvement mentality.
- Strong people leader with experience building resilient, accountable teams.
- Comfortable navigating complexity, ambiguity, and competing enterprise priorities.
- High integrity, ownership mindset, and commitment to operational excellence.
Strategic Support
- Serve as a trusted partner to the CIO, CISO, and executive leadership on technology operations strategy.
- Support enterprise digital transformation, cloud migration, and platform modernization initiatives.
- Contribute to long-term IT roadmaps, investment planning, and risk mitigation strategies.
- Enable business continuity, scalability, and resilience during periods of growth or change.
- Support M&A integrations, system consolidations, and operational scaling initiatives.
Working Conditions
- A hybrid executive working model with collaboration across global teams.
- On-call leadership responsibility for major incidents or critical escalations.
- Occasional travel to data centers, offices, and strategic partner locations.
- High-visibility role with enterprise-wide operational accountability.
Job Function
- IT Operations Leadership
- Cloud & Infrastructure Management
- Service Management & Reliability Engineering
- Automation & AIOps
- Vendor & Cost Management
- Incident, Change & Risk Management
- Enterprise Technology Enablement
Compensation & Benefits
- Base Salary: $245,000 – $330,000
- Annual Performance Bonus
- Long-Term Incentive Plan (Equity / Performance Awards)
- Comprehensive Medical, Dental, Vision Coverage
- 401(k) with Competitive Company Match
- Executive Leadership Development & Training
- Wellness, Mental Health & Family Support Programs
- Generous Paid Time Off + Company Holidays
Why Join Us
- Owns one of the most critical functions in a global, technology-driven enterprise.
- Lead modernization of IT operations using automation, AI, and next-generation platforms.
- Influence enterprise reliability, security, and scalability at the executive level.
- Work in an organization that values operational excellence as a competitive advantage.
- Build systems, teams, and operating models that scale for years to come.
