Industry: Enterprise SaaS, AI-Enabled Technology, Digital Operations, Cloud Platforms, Business Transformation, and Operational Excellence
Location: USA Remote
Compensation Package: $319K – $415K
We are a large, enterprise-scale SaaS, AI-enabled technology, cloud platform, digital operations, business transformation, and operational excellence organization supporting complex commercial, product, technology, customer, finance, and enterprise operations across the United States. The company operates in a fast-moving environment where strategic operations directly influence business execution, growth readiness, cross-functional alignment, productivity, operating discipline, customer outcomes, and long-term enterprise scalability.
This is not a traditional operations role focused only on administrative coordination, reporting routines, or task follow-up. Strategic Operations is a high-impact business function that helps leadership convert company priorities into clear operating plans, measurable programs, stronger processes, cross-functional execution rhythms, and practical decision support. The function sits close to executive leadership and works across teams that drive revenue, product delivery, customer experience, technology performance, finance planning, people operations, data visibility, and transformation initiatives.
The company is continuing to invest in enterprise operating model maturity, AI-enabled workflow automation, performance dashboards, business process improvement, strategic planning routines, customer delivery optimization, resource planning, cross-functional governance, executive reporting, and scalable operating systems. As the organization grows, leadership is seeking a Director of Strategic Operations who can bring strong analytical thinking, business judgment, operational structure, and executive-level communication to a broad and visible role.
The Director of Strategic Operations will lead strategic planning support, operating cadence management, process improvement, business performance tracking, cross-functional initiative execution, executive reporting, and operational governance. This leader will work closely with the COO, CEO, Finance, Product, Technology, Revenue, Customer Success, People, Legal, Data Analytics, Program Management, and Executive Leadership to ensure major priorities are clearly defined, properly measured, and effectively executed.
This role requires someone who can operate between strategy and execution. The ideal candidate will understand how to diagnose operational friction, turn business goals into practical workstreams, build accountability mechanisms, improve communication between departments, prepare leadership-ready insights, and help teams make better decisions. This person should be comfortable working with senior stakeholders, incomplete information, shifting priorities, and initiatives that require influence across multiple functions.
The selected candidate will help strengthen the company’s operating system by improving how priorities are set, how decisions are made, how performance is measured, how risks are escalated, and how cross-functional teams execute important work. This is a strong opportunity for an operations leader who wants to shape the way a large technology-driven organization runs, scales, and delivers measurable business impact.
• Lead strategic operations initiatives that improve company execution, operating discipline, performance visibility, cross-functional coordination, and business scalability.
• Partner with executive leadership to translate strategic priorities into operating plans, workstreams, milestones, ownership models, timelines, and measurable outcomes.
• Build and manage operating cadences, including leadership reviews, business performance meetings, planning routines, initiative updates, risk reviews, and executive decision forums.
• Support annual and quarterly planning by coordinating goals, dependencies, resource assumptions, financial inputs, operational priorities, and progress tracking.
• Develop executive-level reporting, dashboards, briefing materials, performance summaries, decision memos, and business review content.
• Analyze operational performance across key business functions to identify trends, gaps, risks, bottlenecks, and improvement opportunities.
• Lead process improvement initiatives that simplify workflows, reduce duplication, improve accountability, strengthen handoffs, and increase execution speed.
• Partner with Finance to support budget visibility, resource planning, investment tracking, cost optimization, operating leverage analysis, and performance measurement.
• Collaborate with Product, Technology, Revenue, Customer Success, Operations, HR, Legal, and Data Analytics teams to align cross-functional initiatives with company priorities.
• Manage complex strategic projects involving business transformation, workflow redesign, customer delivery improvement, technology adoption, organizational change, or operating model refinement.
• Create governance frameworks for priority initiatives, including decision rights, escalation paths, stakeholder communication, KPI tracking, and risk management.
• Identify operational risks, execution gaps, dependency issues, and business blockers, then recommend practical solutions to leadership.
• Support leadership with scenario planning, business case development, operational analysis, change readiness, and strategic decision support.
• Build and improve tools, templates, playbooks, reporting standards, documentation practices, and operating routines that help the company scale with discipline.
• Bachelor’s degree in Business Administration, Operations Management, Finance, Strategy, Economics, Industrial Engineering, Information Systems, Data Analytics, or a related field required.
• MBA, master’s degree, or advanced business, operations, strategy, or analytics education preferred.
• 8+ years of progressive experience in strategic operations, business operations, corporate strategy, program management, management consulting, transformation, business analytics, revenue operations, or operational excellence.
• 4+ years of leadership experience managing strategic initiatives, cross-functional programs, operations teams, business transformation workstreams, or enterprise operating routines.
• Experience within enterprise SaaS, AI-enabled technology, cloud platforms, fintech, cybersecurity, digital products, consulting, business services, or large distributed enterprise environments strongly preferred.
• Proven success improving operating processes, leading cross-functional initiatives, building executive reporting, managing planning rhythms, and supporting enterprise decision-making.
• Strong understanding of operating models, performance management, KPI frameworks, business planning, process improvement, change management, and cross-functional execution.
• Experience building dashboards, business reviews, executive updates, initiative trackers, process maps, decision documents, and operational playbooks.
• Familiarity with tools such as Salesforce, HubSpot, Jira, Confluence, Asana, Monday.com, Smartsheet, ServiceNow, Tableau, Power BI, Looker, Google Workspace, Microsoft 365, or similar platforms preferred.
• Strong analytical skills with the ability to interpret data, identify business patterns, evaluate tradeoffs, and communicate recommendations clearly.
• Experience working with executive leadership, Finance, Product, Technology, Revenue, Customer Success, HR, Legal, Data Analytics, Operations, and Program Management teams.
• Excellent communication, stakeholder management, problem-solving, project leadership, presentation, and decision-support skills.
• Strategic operations leader with the ability to connect business goals, operating processes, performance data, people, systems, and execution outcomes.
• Strong business judgment with the ability to understand company priorities, identify operational friction, and recommend practical paths forward.
• Highly analytical and structured, with the ability to organize complex information, clarify priorities, and build clear operating mechanisms.
• Strong executive presence with the confidence to work with senior leaders, challenge assumptions respectfully, and present recommendations with clarity.
• Execution-focused and highly accountable, with strong follow-through across initiatives, deadlines, dependencies, and stakeholder commitments.
• Comfortable operating in ambiguity, especially when priorities are evolving, information is incomplete, or multiple functions need alignment.
• Collaborative and able to influence Product, Technology, Revenue, Finance, Customer Success, People, Legal, Data Analytics, and Executive Leadership without relying only on authority.
• Process-oriented but practical, with the ability to improve operating discipline without creating unnecessary bureaucracy.
• Data-informed and outcome-focused, with the ability to use metrics, trends, risks, and business context to guide decisions.
• High integrity and discretion when handling financial information, strategic plans, employee data, customer issues, executive materials, and confidential business priorities.
The Director of Strategic Operations will provide strategic support by helping the organization improve how priorities are planned, measured, governed, communicated, and executed across the enterprise.
This role will support executive decision-making by providing clear visibility into performance, initiative progress, operational risks, resource needs, business tradeoffs, and cross-functional dependencies. The Director will help ensure company priorities are not managed as disconnected projects, but as coordinated enterprise initiatives with clear ownership and measurable outcomes.
Key areas of strategic support may include:
• Enterprise operating cadence and business review management.
• Strategic planning and quarterly execution support.
• Cross-functional initiative governance and milestone tracking.
• Operating model improvement and process optimization.
• Executive reporting, dashboards, and decision-support materials.
• KPI framework development and performance measurement.
• Business transformation and workflow redesign support.
• Resource planning and operational capacity analysis.
• Cost optimization and operating leverage support.
• Change management and adoption planning.
• Risk identification, escalation, and mitigation planning.
• Data-driven operational analysis and insight development.
• Strategic project portfolio visibility and prioritization support.
• Leadership alignment and communication support.
The Director of Strategic Operations will help ensure the company operates with greater clarity, accountability, speed, and discipline as it scales.
• Location: USA Remote.
• Primarily a remote leadership environment with regular executive meetings, operating reviews, strategic planning sessions, initiative updates, performance reviews, and cross-functional working sessions.
• Standard business hours with flexibility required during planning cycles, executive reviews, urgent operational issues, transformation milestones, quarterly business reviews, or major strategic initiatives.
• Occasional travel may be required for leadership off-sites, planning workshops, executive sessions, customer meetings, company gatherings, or transformation workstreams.
• Regular collaboration with the CEO, COO, Finance, Product, Technology, Revenue, Customer Success, People, Legal, Data Analytics, Operations, Program Management, and Executive Leadership.
• Fast-paced enterprise technology environment with high visibility around strategic priorities, operating discipline, performance improvement, cross-functional execution, and business outcomes.
• Role requires handling confidential strategic plans, financial data, executive priorities, customer information, workforce planning materials, operating performance data, and leadership communications with discretion.
• Strategic Operations Leadership
• Business Operations
• Enterprise Operating Cadence
• Cross-Functional Program Leadership
• Business Transformation
• Operational Excellence
• Executive Reporting
• KPI and Performance Management
• Strategic Planning Support
• Process Improvement
• Operating Model Design
• Resource Planning
• Change Management
• Decision Support
• Cross-Functional Enterprise Leadership
Compensation Package: $319K – $415K
The total compensation package may include base salary, performance-based bonus, strategic operations incentives, transformation performance incentives, long-term incentives, and additional leadership-level benefits depending on experience, qualifications, and final role alignment.
Benefits may include:
• Comprehensive medical, dental, and vision coverage.
• Performance-based bonus eligibility.
• Strategic operations and transformation performance incentive opportunities.
• Long-term incentive opportunities.
• Retirement savings plan with company contribution.
• Paid time off and company holidays.
• USA remote work flexibility.
• High visibility across executive leadership and enterprise functions.
• Professional development and leadership growth support.
• Support for strategy, operations, analytics, transformation, AI, project leadership, and executive communication training.
• Wellness, employee assistance, and work-life support programs.
• Access to modern analytics, workflow, collaboration, CRM, project management, BI, and enterprise operations platforms.
This is an opportunity to join a large technology-driven organization where strategic operations directly influence business execution, leadership alignment, operating discipline, and enterprise scalability.
The Director of Strategic Operations will have the opportunity to strengthen planning routines, improve decision visibility, lead cross-functional initiatives, support executive priorities, and help the organization operate with greater speed, clarity, and accountability.
You will work in an environment that values practical strategy, strong execution, data-driven decisions, thoughtful process improvement, and measurable business outcomes. The company is investing in AI-enabled operations, enterprise systems, automation, performance management, business transformation, and scalable operating practices.
For an operations leader who enjoys working close to executive strategy, solving complex business problems, improving how teams operate, and turning priorities into measurable results, this role offers the visibility, challenge, and platform to make a meaningful impact.
