Industry: Global Enterprise Technology | Cloud Infrastructure | AI-Enabled Platforms & Scaled Digital Services
Location: Hybrid – U.S. (Enterprise & Global Operations Scope)
Leadership Level: Director
Compensation Package: $272,000 – $346,000 (Base + Performance Bonus + Long-Term Incentives)
About the Role
At enterprise scale, technology operations are no longer about keeping systems running; they are about ensuring reliability, resilience, and performance in environments where downtime, latency, and inefficiency directly impact revenue and trust. We are seeking a Director of Technology Operations to lead and evolve the operational backbone of a large, technology-driven organization operating across multiple platforms, regions, and business units.
This role is designed for a senior leader who understands how to bridge strategy and execution. The Director of Technology Operations will oversee day-to-day technology operations while driving modernization, automation, and operational excellence across infrastructure, platforms, and service delivery. You will ensure systems are secure, scalable, and resilient while enabling rapid innovation and growth.
Partnering closely with Engineering, Product, Security, and Enterprise IT leadership, you will define how technology is operated, monitored, and continuously improved at scale. This includes strengthening incident management, service reliability, cost efficiency, and operational governance while preparing the organization for future growth and transformation.
This is not a reactive operations role. It is a mandate to build technology operations as a strategic enterprise capability, one that enables speed, stability, and confidence across the organization.
Essential Duties and Responsibilities
- Lead enterprise technology operations across infrastructure, platforms, and production environments.
- Ensure high availability, performance, reliability, and security of mission-critical systems.
- Establish and manage operational frameworks, including incident response, change management, and service management.
- Drive automation, monitoring, and observability to improve operational efficiency and resilience.
- Partner with the Engineering and Architecture teams on system scalability, reliability, and deployment readiness.
- Oversee vendor and managed service provider relationships with clear performance accountability.
- Manage operational risk, capacity planning, and disaster recovery strategies.
- Define KPIs, dashboards, and reporting for operational performance and service health.
- Lead and develop high-performing technology operations teams and leaders.
- Communicate operational status, risks, and improvement initiatives to executive leadership.
Job Qualifications and Requirements
- 12–15+ years of experience in technology operations, infrastructure, or platform leadership roles.
- Proven success leading enterprise-scale technology operations in complex environments.
- Strong background in cloud infrastructure, distributed systems, and modern IT operations practices.
- Experience implementing ITSM, SRE, DevOps, or reliability-focused operating models.
- Demonstrated ability to manage operational risk, uptime, and performance at scale.
- Strong financial acumen with experience managing operational budgets and cost optimization.
- Bachelor’s degree in Computer Science, Engineering, or related field required; advanced degree preferred.
Personal Capabilities and Qualifications
- Strategic thinker with strong execution and operational discipline.
- Calm, decisive leader in high-pressure and high-visibility situations.
- Data-driven mindset with focus on reliability, efficiency, and continuous improvement.
- Strong communicator who translates technical operations into business impact.
- Collaborative leader who aligns Engineering, Security, and IT stakeholders.
- People-focused manager who builds accountability, resilience, and team capability.
Strategic Support
- Partner with executive leadership on technology resilience, scalability, and risk management.
- Support enterprise digital transformation and modernization initiatives.
- Collaborate with Finance on cost transparency, optimization, and operational ROI.
- Enable rapid product launches and business growth through operational readiness.
- Support M&A integration, platform consolidation, and infrastructure optimization efforts.
Working Conditions
- Hybrid work environment with enterprise-wide responsibility.
- Regular interaction with senior technology and business leaders.
- Periodic on-call or escalation involvement for critical incidents.
- Occasional domestic or international travel for planning and leadership alignment.
- High-visibility role with direct impact on system stability and business continuity.
Job Function
- Technology & IT Operations Leadership
- Infrastructure & Platform Reliability
- Incident, Change & Service Management
- Cloud & Systems Operations
- Operational Risk & Resilience
- Automation & Performance Optimization
Compensation & Benefits
- Base Salary: $272,000 – $346,000
- Annual Performance Bonus
- Long-Term Incentive Plan (Equity / Performance-Based Awards)
- Comprehensive Medical, Dental, Vision Coverage
- 401(k) with Competitive Company Match
- Leadership Development & Executive Coaching
- Wellness, Mental Health & Family Support Programs
- Generous Paid Time Off + Company Holidays
Why Join Us
- Lead technology operations at true enterprise scale.
- Shape how reliability, resilience, and performance are delivered across the organization.
- Partner directly with senior technology and executive leadership.
- Modernize operations through automation, data, and best-in-class practices.
- Leave a lasting impact by building systems and teams designed to scale and endure.
