Industry: Global Enterprise SaaS & AI-Powered Data Analytics Platforms
Executive Leadership Level | Reports to: Chief Revenue Officer
Location: New York | London | Singapore | Hybrid Executive Structure
About the Organization
We are a global enterprise SaaS and AI-powered data analytics provider enabling Fortune 1000 enterprises to transform operations through predictive intelligence, advanced automation, cloud-native data architecture, and secure digital ecosystems.
Our platform supports mission-critical decision-making across financial services, healthcare, telecommunications, manufacturing, and public sector organizations. With multi-year enterprise contracts and complex global client portfolios, long-term customer value and strategic expansion are central to our revenue model.
As enterprise technology adoption becomes more integrated and outcome-driven, we are seeking a visionary Head of Account Management to lead global client portfolio growth, retention strategy, and strategic value realization across our largest accounts.
This is not a customer service leadership role. This is a strategic enterprise relationship expansion mandate.
Job Function
The Head of Account Management will lead the global account management organization responsible for client retention, expansion revenue, executive relationship governance, and long-term value realization across complex enterprise SaaS portfolios.
The role requires scaling a multi-region team focused on driving net revenue retention (NRR), cross-sell growth, and strategic partnership development with global enterprise clients.
Essential Duties and Responsibilities
- Define and execute a global account management strategy aligned with enterprise revenue growth targets
- Lead multi-region account management teams across North America, EMEA, and APAC
- Oversee strategic account planning for Fortune 500 and multinational clients
- Drive net revenue retention, expansion, and upsell initiatives
- Establish executive-level relationship governance frameworks
- Implement client health scoring and predictive churn analytics systems
- Strengthen cross-functional collaboration between Sales, Product, and Customer Success
- Lead renewal negotiation strategies for multi-year SaaS contracts
- Develop global playbooks for strategic account expansion
- Oversee customer lifecycle value optimization initiatives
- Manage executive escalation processes and relationship risk mitigation
- Present portfolio performance and retention metrics to executive leadership
Strategic Support
- Advise CRO and CEO on enterprise client concentration risk
- Support expansion into new global markets through strategic account development
- Contribute to M&A integration planning for acquired client portfolios
- Align account management strategy with long-term product roadmap evolution
- Strengthen strategic partnerships with global system integrators
- Support investor reporting on retention and customer lifetime value metrics
Job Qualifications and Requirements
- 15+ years of progressive enterprise client leadership experience
- 8+ years within SaaS, enterprise software, or AI-driven technology sectors
- Proven experience managing global account management organizations
- Track record of achieving high net revenue retention (110%+ preferred)
- Demonstrated success managing multi-million-dollar enterprise contracts
- Strong understanding of SaaS financial metrics (ARR, NRR, churn, LTV)
- Experience working across multiple international markets
- Bachelor’s degree required; MBA preferred
Personal Capabilities and Qualifications
- Executive presence with strong stakeholder communication skills
- Strategic relationship builder at the C-suite level
- An analytical and data-driven decision-making mindset
- Strong negotiation and renewal management expertise
- Resilience in competitive enterprise environments
- Cross-cultural leadership capability
- High accountability for revenue retention outcomes
- Collaborative leadership style across revenue functions
Working Conditions
- Hybrid executive structure with 25–35% global travel
- High-accountability environment tied to retention and expansion KPIs
- Frequent engagement with enterprise C-suite clients
- Cross-regional coordination responsibilities
- Executive-level reporting visibility
Compensation & Benefits
Total Executive Compensation Package: $292,000 – $378,000 USD
Executive Compensation Includes:
- Competitive base salary within stated range
- Performance-based annual incentive bonus tied to NRR and expansion metrics
- Long-term equity participation and executive incentive plans
- Comprehensive executive health and wellness benefits
- Retirement savings and deferred compensation options
- Relocation and global mobility assistance
- Executive leadership coaching and advisory services
- Generous PTO and executive leave structure
Why Join Us
- Lead global enterprise account strategy within a high-growth AI SaaS organization
- Influence long-term revenue expansion across Fortune 500 portfolios
- Partner with product and revenue leaders shaping enterprise innovation
- Competitive executive compensation aligned with portfolio performance
- Opportunity to build one of the world’s most advanced global account management organizations
