📍 Remote – USA
Industry: Technology Infrastructure & Enterprise IT Services
💵 Compensation Package: $210,000 – $285,000 + Bonus + Executive Benefits
About the Organisation
We are an organisation with extensive technology operations supporting digital platforms, enterprise systems, and large-scale internal services. Our IT environment spans cloud infrastructure, network operations, security coordination, service delivery, and core business systems used across multiple operational areas.
IT Operations plays a central role in maintaining stability, supporting growth, and ensuring that teams have reliable systems to work with. We operate within a structured and collaborative framework, focusing on service quality, operational discipline, and long-term capability development.
The Head of IT Operations will guide operational planning, oversee multiple technical teams, shape standards, and support initiatives that contribute to the stability and performance of the organisation’s technology landscape. This leadership role requires strong operational experience, sound decision-making, and the ability to work effectively with senior stakeholders.
Essential Duties and Responsibilities
- Lead daily IT operations across infrastructure, cloud services, networks, service management, and internal systems.
- Develop operational strategies that ensure reliability, scalability, and security across the IT environment.
- Oversee incident management processes, ensuring rapid resolution and clear communication.
- Support technology roadmaps in coordination with Engineering, Security, and Enterprise Architecture teams.
- Maintain KPIs, dashboards, and reporting structures to evaluate performance and service quality.
- Implement best practices in availability management, capacity planning, monitoring, and change management.
- Lead vendor partnerships related to infrastructure, hosting, and managed services.
- Coordinate cross-functional communication, ensuring alignment across technical and business teams.
- Support system upgrades, cloud migrations, and operational improvement initiatives.
- Mentor IT Operations teams and support capability-building within the department.
Job Qualifications and Requirements
- 10+ years of experience in IT Operations, Infrastructure Management, Cloud Services, or related areas.
- Experience leading operations in medium-to-large organisations with complex technology environments.
- Strong understanding of service management practices, incident frameworks, and operational governance.
- Familiarity with cloud platforms, monitoring tools, automation practices, and infrastructure technologies.
- Proven ability to work effectively with technical teams, leadership, and business stakeholders.
- Ability to manage vendors, support contracts, and operational budgets.
- Bachelor’s degree required; advanced training or certifications (ITIL, cloud certifications) beneficial.
Personal Capabilities and Qualifications
- Strong leadership approach with an emphasis on clarity, structure, and consistency.
- Analytical mindset with the ability to interpret operational metrics and identify trends.
- Skilled communicator capable of translating technical issues into practical actions.
- Ability to manage complex workloads and prioritise in fast-changing environments.
- A collaborative mindset suited for cross-functional coordination.
- Detail-oriented with a focus on process, quality, and operational stability.
Strategic Support
- Support senior leaders in developing IT plans, resource strategies, and operational frameworks.
- Provide insights on operational performance, risks, and opportunities for improvement.
- Participate in strategic initiatives including platform enhancement, cloud programmes, and scaling efforts.
- Contribute to long-term planning cycles, capacity reviews, and multi-team alignment sessions.
Working Conditions
- Fully remote within the United States.
- Occasional travel for team sessions, system reviews, or planning workshops.
- Collaboration with technical and non-technical teams in various time zones.
- Engagement across infrastructure, cloud, security, and enterprise platforms.
Job Function
- Oversee IT Operations, ensuring service reliability and operational consistency.
- Guide teams through structured delivery, monitoring, and change processes.
- Maintain operational governance and support technology-driven improvements.
Compensation & Benefits
- Base Salary: $210,000 – $285,000
- Annual performance-based bonus
- Executive-level benefits package, including:
- Health and well-being support
- Retirement plan participation
- Paid leave
- Professional development and training
- Remote-work technology support
- Flexible working arrangements
Why Join Us
- Opportunity to lead a central function within a technology-driven environment.
- Role with significant influence across operational, technical, and leadership teams.
- Remote-first flexibility with structured support.
- Chance to contribute to long-term stability, capability growth, and operational excellence.
- Environment that values clarity, reliability, and thoughtful decision-making.
