📍 Remote – USA
Industry: Technology, Digital Platforms & Enterprise Operations
💵 Compensation Package: $185,000 – $260,000 + Performance Incentives
About the Role
We operate within a large, technology-enabled enterprise where operational excellence is central to scalability, customer satisfaction, and sustainable growth. As the organization expands across digital platforms, products, and global teams, Operations plays a critical role in translating strategy into consistent execution.
The Head of Operations is a senior leadership role responsible for overseeing end-to-end operational performance, process optimization, and execution discipline across the organization. This leader partners closely with executive leadership to design scalable operating models, improve efficiency, and ensure the business runs with speed, reliability, and accountability.
This role is ideal for an operations leader who combines strategic thinking with hands-on execution and thrives in complex, fast-moving environments.
Essential Duties and Responsibilities
- Lead enterprise-wide operations strategy aligned with business growth and organizational priorities.
- Design and implement scalable operating models that support efficiency, quality, and performance.
- Oversee day-to-day operational execution across multiple business functions or regions.
- Establish performance management frameworks, KPIs, and operating rhythms.
- Drive continuous improvement initiatives focused on process optimization and cost efficiency.
- Partner with Technology, Finance, Product, and HR teams to ensure operational alignment.
- Support planning, budgeting, and resource allocation processes.
- Identify operational risks and implement mitigation strategies.
- Lead cross-functional initiatives to improve execution speed and service delivery.
- Build, mentor, and lead high-performing operations teams.
Job Qualifications and Requirements
- 12+ years of progressive experience in Operations, Business Operations, or Program Leadership roles.
- Proven success managing complex operations in technology-driven or digital environments.
- Strong understanding of operational metrics, process improvement, and performance management.
- Experience partnering with senior leaders across multiple functions.
- Demonstrated ability to lead large, distributed teams.
- Bachelor’s degree required; MBA or advanced degree preferred.
- Excellent executive-level communication and stakeholder management skills.
Personal Capabilities and Qualifications
- Strategic thinker with strong execution discipline.
- Data-driven decision-maker with a focus on measurable outcomes.
- Confident leader with executive presence and influence.
- Highly organized and comfortable managing competing priorities.
- Collaborative leadership style with strong cross-functional alignment skills.
- Resilient and adaptable in fast-paced environments.
Strategic Support
- Serve as a trusted advisor to executive leadership on operational strategy and execution.
- Support enterprise planning, growth initiatives, and organizational scaling efforts.
- Partner with Finance and Strategy teams on operational efficiency and ROI analysis.
- Influence long-term decisions related to operating model design and organizational structure.
- Provide insight into operational best practices and performance improvement opportunities.
Working Conditions
- Remote-first leadership role with periodic travel for planning sessions, reviews, and leadership meetings.
- High-visibility position with accountability for operational performance.
- Collaboration across global teams and time zones.
- Fast-paced environment requiring decisiveness and adaptability.
Job Function
- Lead and optimize enterprise operations.
- Drive execution excellence and operational scalability.
- Ensure alignment between strategy, resources, and delivery.
Compensation & Benefits
- Base Salary: $185,000 – $260,000
- Performance-based incentive plan
- Comprehensive benefits package including:
- Health, dental, vision & wellness programs
- Retirement plan participation
- Paid time off with remote flexibility
- Leadership development and training opportunities
- Mental health & wellbeing resources
- Remote work technology support
Why Join Us
- Lead operations with direct impact on business performance and scalability.
- Partner closely with senior leadership on high-priority initiatives.
- Operate in a modern, technology-driven organization focused on continuous improvement.
- High-visibility role with opportunity for expanded leadership scope.
- Clear pathways toward VP of Operations, Chief Operating Officer, or broader enterprise leadership roles.
