📍 Remote (USA) | Industry: Technology, Cloud Infrastructure & Enterprise Engineering
💵 Compensation: $185,000 – $212,000 + Bonus + Executive Incentives

About Us

We are a global technology and cloud-driven organisation, powering mission-critical systems, high-availability digital platforms, and enterprise-grade infrastructure that supports millions of users worldwide. Our environment is built on reliability, innovation, and operational resilience, where Technical Operations is the backbone of performance, scalability, and service continuity.

With engineering, cloud, DevOps, cybersecurity, and platform operations integrated across multiple regions, we focus on building systems that are secure, automated, scalable, and continuously evolving. Our teams operate complex environments that power customer experiences, internal platforms, and strategic enterprise initiatives across the globe.

As Head of Technical Operations, you will lead the organization responsible for platform reliability, infrastructure modernization, operational excellence, system performance, and incident readiness. This role is central to ensuring uptime, advancing automation, driving engineering governance, and supporting innovation across the entire technology ecosystem.

This is a high-impact, high-visibility executive leadership role ideal for individuals who excel in fast-moving environments and want to influence the future of technology operations on a global scale.

Essential Duties and Responsibilities

• Operations Leadership: Oversee technical operations, infrastructure, cloud environments, and platform reliability across multiple global regions.
• Service Reliability: Lead SRE, DevOps, and platform engineering teams to ensure availability, performance, and operational resilience.
• Infrastructure Modernization: Drive initiatives around cloud migration, automation, monitoring, and system optimization.
• Incident & Crisis Management: Direct incident response protocols, root-cause investigations, and long-term remediation strategies.
• Operational Governance: Implement best practices for change management, release management, operational standards, and engineering workflows.
• Security Alignment: Partner with security teams to ensure compliance with cybersecurity standards, audit readiness, and risk management.
• Technology Strategy: Support infrastructure planning, capacity forecasting, and long-range technical evolution.
• Cross-Functional Coordination: Collaborate with Engineering, Product, Data, Security, and Customer Operations to align priorities and drive technical success.
• Team Leadership: Lead and mentor global operations teams, fostering a culture of accountability, innovation, and continuous improvement.

Job Qualifications and Requirements

• 10+ years of experience in Technical Operations, DevOps, Infrastructure Engineering, Site Reliability Engineering, or Cloud Operations, including 4+ years in senior leadership.
• Strong background in cloud platforms (AWS, Azure, GCP), automation frameworks, monitoring tools, and enterprise infrastructure systems.
• Deep knowledge of high-availability architectures, distributed systems, system performance tuning, and observability.
• Experience leading global teams and managing mission-critical production environments.
• Bachelor’s degree in Computer Science, Engineering, or related field required; Master’s preferred.
• Proven success implementing modernization, transformation, or automation programs at scale.
• Strong understanding of incident management, disaster recovery, and risk mitigation strategies.

Personal Capabilities and Qualifications

• Highly analytical with strong systems-thinking capabilities.
• Strategic leader who can balance innovation with operational stability.
• Clear and confident communicator who can present technical insights to senior executives and non-technical teams.
• Strong prioritization skills with the ability to navigate fast-paced, high-pressure situations.
• High emotional intelligence with a collaborative leadership style.
• Passion for automation, operational excellence, and continuous improvement.

Strategic Support

• Serve as a senior advisor to the CTO, CIO, CISO, and Executive Leadership Team on infrastructure, reliability, and operational risk.
• Support enterprise digital transformation initiatives, cloud strategy, and long-term technology planning.
• Collaborate with Finance, Product, and Engineering to support budgeting, capacity planning, and prioritization frameworks.
• Influence enterprise decision-making related to platform scalability, system architecture, and performance strategy.
• Guide strategic investments in infrastructure, monitoring, automation, and workforce capability building.

Working Conditions

• Remote role with occasional travel for engineering summits, leadership meetings, and global operations reviews.
• Requires flexibility to support 24/7 operational environments and cross-time-zone collaboration.
• Fast-paced, high-accountability environment with critical uptime responsibilities.
• Role requires strong virtual leadership, crisis management readiness, and strategic decision-making.

Job Function

• Lead global technical operations, ensuring platform reliability, system optimization, and operational excellence.
• Drive modernization initiatives across cloud, automation, infrastructure, and performance engineering.
• Oversee engineering workflows, operational processes, and organization-wide operational maturity.

Compensation & Benefits

• Base Salary: $185,000 – $212,000
• Executive Bonus: Performance-based annual incentive
• Executive Benefits Package:
  • Premium health, dental, vision coverage
  • 401(k) with company contributions
  • Executive-level PTO
  • Technology and remote-work support
  • Leadership and technical development programs
  • Wellness & mental health benefits

Why Join Us

• Enterprise Impact: Lead technical operations for a global technology environment powering millions of users.
• Innovation: Work with cutting-edge cloud platforms, automation tools, monitoring technologies, and next-generation engineering practices.
• Executive Visibility: Direct partnership with senior executives and influence over high-level decisions.
• Career Acceleration: Clear pathway to VP of Engineering, VP of Infrastructure, or CTO-track roles.
• Remote-First Culture: High flexibility paired with large-scale responsibility and influence.
• Purpose-Driven Work: Build reliable, scalable, and secure systems that underpin global digital operations.