đź“Ť United States | Flexible / Multi-Location Support
Industry: Global Retail, Omnichannel & Consumer Experience
💼 Compensation Package: $135,000 – $232,000
About the Role
Our organization operates within a high-performance, multi-location retail environment where customer experience, operational excellence, and brand consistency are critical to success. We serve a diverse and evolving customer base across physical retail locations, digital touchpoints, and integrated omnichannel platforms.
The Retail Manager plays a pivotal leadership role in driving store performance, customer engagement, and operational discipline across assigned locations. This position goes beyond daily store management; it is responsible for translating enterprise strategy into execution at the frontline level while building strong teams, optimizing processes, and delivering measurable business outcomes.
This role is ideal for a seasoned retail leader who thrives in fast-paced environments, understands modern retail dynamics, and can balance people leadership with commercial performance. The Retail Manager will collaborate closely with regional leadership, merchandising, supply chain, and customer experience teams to ensure alignment with brand standards and growth objectives.
Essential Duties and Responsibilities
- Lead overall retail operations across assigned store locations, ensuring performance targets, service standards, and operational metrics are consistently achieved.
- Drive sales growth through effective execution of merchandising strategies, promotions, and customer engagement initiatives.
- Oversee workforce planning, hiring, training, scheduling, and performance management of store leadership and frontline teams.
- Ensure exceptional customer experience by reinforcing service standards, resolving escalated issues, and monitoring satisfaction metrics.
- Manage operational compliance, including inventory control, loss prevention, safety standards, and policy adherence.
- Analyze sales data, KPIs, and operational reports to identify trends, risks, and opportunities for improvement.
- Partner with merchandising and supply chain teams to ensure product availability, visual standards, and efficient replenishment.
- Lead change initiatives related to new store processes, technology rollouts, and omnichannel integration.
- Prepare and present performance updates, forecasts, and improvement plans to senior leadership.
- Foster a culture of accountability, engagement, and continuous improvement across retail teams.
Job Qualifications and Requirements
- 7+ years of progressive experience in retail operations, store management, or multi-unit leadership roles.
- Proven success managing high-volume retail environments with strong sales and customer service outcomes.
- Experience in omnichannel retail, including in-store, digital, and fulfillment integration.
- Strong understanding of retail KPIs, inventory management, and labor optimization.
- Demonstrated ability to lead, coach, and develop high-performing retail teams.
- Bachelor’s degree preferred; equivalent professional experience considered.
- Comfortable working with performance data, reporting tools, and retail systems.
Personal Capabilities and Qualifications
- Customer-centric leader with a strong service mindset.
- Commercially focused with the ability to balance people leadership and business results.
- Clear communicator with strong influencing and relationship-building skills.
- Highly organized, adaptable, and effective in fast-moving retail environments.
- Resilient leader who manages change effectively and maintains operational focus.
- Hands-on approach combined with strategic thinking.
Strategic Support
- Act as a key execution partner for regional and enterprise retail strategies.
- Support brand initiatives related to customer experience, store transformation, and operational excellence.
- Provide frontline insights to senior leadership on customer behavior, market trends, and operational challenges.
- Collaborate with cross-functional partners to improve store productivity and profitability.
- Contribute to long-term retail planning, footprint optimization, and growth initiatives.
Working Conditions
- On-site leadership role across assigned retail locations with flexibility based on business needs.
- Regular interaction with store teams, customers, and regional leadership.
- Periodic travel between locations and participation in leadership meetings.
- Dynamic, fast-paced environment requiring flexibility during peak retail periods.
Job Function
- Retail Operations Leadership
- Store Performance & Customer Experience
- Team Development & Workforce Management
- Sales, Inventory, and Operational Excellence
Compensation & Benefits
- Base Salary: $135,000 – $232,000
- Performance-based incentive program
- Comprehensive benefits package including:
- Medical, dental, and vision coverage
- Retirement savings plans
- Paid time off and holidays
- Leadership development and training programs
- Employee discounts and wellness initiatives
Why Join Us
- Lead within a respected, growth-oriented retail organization.
- Make a visible impact on customer experience and store performance.
- Work with experienced leaders in a collaborative, results-driven environment.
- Access long-term career growth opportunities within retail leadership and operations.
- Be part of an organization investing in modern retail practices and people development.
