📍 Remote – USA
Industry: Technology, Digital Operations & Enterprise Transformation
💵 Compensation Package: $322,000 – $396,000 + Executive Bonus + LTIs
About the Role
We operate within a modern technology and digital ecosystem that supports enterprise-scale platforms, data-enabled operations, cross-functional workflows, and global customer delivery. As the organisation evolves, operational discipline, scalability, and service excellence remain core to our success. Our operations function plays a central role in driving performance, improving efficiency, enhancing customer experience, and ensuring that strategic priorities are translated into measurable outcomes.
The Senior Director of Operations leads high-performing teams and oversees mission-critical operational functions across multiple business units. This role requires a leader who excels in both strategy and execution—someone who can design future-state systems while ensuring operational continuity and excellence today.
This position is ideal for an operations executive who thrives in fast-changing environments, understands technology-led operations, and brings a structured, data-driven approach to decision-making, process optimisation, and organisational alignment.
Essential Duties and Responsibilities
- Oversee day-to-day operations across enterprise teams, ensuring performance, efficiency, and service quality.
- Develop multi-year operational strategies that support growth, scalability, and workflow optimisation.
- Lead operational improvement initiatives, including automation, digitisation, and process enhancement.
- Establish operational KPIs, dashboards, performance measurement frameworks, and reporting systems.
- Partner with Technology, Product, Finance, and Customer teams to enable strategic execution and operational readiness.
- Drive governance program,s including resource planning, workflow standardisation, risk assessments, and service delivery models.
- Support operational planning cycles, budget reviews, cost controls, and forecasting activities.
- Oversee operational compliance, internal controls, and audit readiness.
- Lead cross-functional projects to align teams around enterprise priorities and improve cross-team coordination.
- Mentor and develop operations managers and emerging leaders across the organisation.
Job Qualifications and Requirements
- 12+ years of experience in Operations, Business Operations, Delivery Management, or related leadership roles.
- Strong background in technology environments, SaaS operations, enterprise platforms, or digital service ecosystems.
- Proven ability to manage complex operational structures across multiple functions.
- Expertise in process optimisation, digital transformation, and operational performance management.
- Strong financial understanding, including cost optimisation, budgeting, and ROI analysis.
- Bachelor’s degree required; advanced degree (MBA or similar) preferred.
- Excellent communication and influencing skills, with experience working closely with senior leadership.
- Demonstrated ability to lead teams through operational change and transformation efforts.
Personal Capabilities and Qualifications
- Strategic mindset with strong operational execution skills.
- Highly analytical, structured, and comfortable making data-driven decisions.
- Strong leadership presence with the ability to guide, influence, and unify teams.
- Skilled problem-solver able to manage complexity and competing priorities.
- Adaptable, resilient, and able to navigate fast-paced environments.
- Empathetic leader who invests in talent development and team performance.
Strategic Support
- Partner with executive leadership to shape long-range operational priorities and organisational goals.
- Provide input into enterprise planning, investment decisions, resource allocation, and capability building.
- Support transformation initiatives, including workflow redesign, technology adoption, and large-scale operational enhancements.
- Contribute to enterprise-wide strategic reviews, operational assessments, and performance evaluation cycles.
- Serve as a trusted advisor to senior leaders on operational risks, opportunities, and readiness.
Working Conditions
- Remote-first role based in the United States with occasional travel for operations reviews, leadership summits, and cross-functional workshops.
- Requires collaboration across distributed teams, multiple business units, and senior-level stakeholders.
- High-accountability environment with expectations for measurable operational outcomes and leadership influence.
Job Function
- Lead enterprise operations across multiple departments with an emphasis on performance and scalability.
- Strengthen operational systems, processes, and governance models.
- Align teams around organisational priorities and ensure operational execution at scale.
- Drive continuous improvement, operational efficiency, and service delivery excellence.
Compensation & Benefits
- Base Salary: $322,000 – $396,000
- Executive annual performance bonus
- Long-term incentive eligibility (equity, stock awards, LTIP)
- Comprehensive executive benefits, including:
- Health, dental, and wellness programs
- Retirement plan participation
- Paid executive leave
- Leadership coaching & professional development
- Remote-work technology support
- Mental health and employee wellbeing programs
Why Join Us
- High-impact operational leadership role with direct influence over enterprise performance.
- Opportunity to shape modern operational systems, digital processes, and future-state workflows.
- Direct collaboration with executive leadership across technology, product, finance, and customer operations.
- Remote-first flexibility paired with an innovative, forward-looking organisational culture.
- Clear pathways to VP of Operations, SVP, COO track, or broader enterprise leadership roles.
