📍 Remote – USA
Industry: Enterprise Technology, Cloud Platforms & Global Technical Operations
💵 Compensation Package: $350,000 – $450,000 + Executive Incentives
About the Role
We operate within a large-scale, technology-driven enterprise environment supporting cloud platforms, distributed systems, digital products, and mission-critical infrastructure. As the organization scales, Technical Operations becomes central to reliability, performance, security, and operational excellence across all customer-facing and internal systems.
The Senior Head of Technical Operations is an executive leadership role responsible for overseeing end-to-end technical operations, platform reliability, infrastructure services, service delivery, and operational resilience. This leader ensures systems scale efficiently, remain highly available, and support rapid innovation without compromising stability or security.
This role is ideal for a senior technology executive who blends deep technical expertise with operational rigor, strong leadership presence, and the ability to guide enterprise-wide modernization and reliability strategies.
Essential Duties and Responsibilities
- Lead enterprise technical operations across cloud infrastructure, platforms, service reliability, and production systems.
- Define and execute long-term technical operations strategy aligned with business growth and digital transformation goals.
- Oversee system availability, performance, incident response, and service continuity across global environments.
- Drive adoption of SRE, DevOps, automation, observability, and reliability engineering best practices.
- Partner with Engineering, Security, Product, and Architecture teams to ensure operational readiness and scalability.
- Establish governance frameworks for change management, incident management, and operational risk mitigation.
- Guide infrastructure modernization including cloud optimization, platform consolidation, and cost efficiency initiatives.
- Lead vendor strategy and third-party service partnerships supporting infrastructure and platform operations.
- Build, mentor, and lead senior technical operations leaders and globally distributed teams.
- Provide executive-level reporting on system health, operational risks, and performance metrics.
Job Qualifications and Requirements
- 15+ years of experience in Technical Operations, Infrastructure Leadership, or Enterprise Technology roles.
- Proven success leading large-scale, highly available production environments.
- Deep knowledge of cloud platforms, distributed systems, infrastructure automation, and reliability engineering.
- Experience implementing ITSM, SRE, DevOps, and incident management frameworks at scale.
- Strong financial and operational acumen, including budgeting and cost optimization.
- Bachelor’s degree required; advanced degree in Engineering, Computer Science, or Business preferred.
- Exceptional executive communication skills with experience engaging senior leadership and boards.
Personal Capabilities and Qualifications
- Strategic thinker with strong execution discipline.
- Calm, decisive leader during high-impact incidents or system challenges.
- Highly analytical with a data-driven approach to performance and reliability.
- Executive presence with the ability to influence across technical and non-technical teams.
- Adaptable and resilient in fast-paced, high-growth environments.
- Strong people leader focused on accountability, mentorship, and succession development.
Strategic Support
- Advise executive leadership on technical risk, infrastructure investments, and operational resilience.
- Support enterprise modernization initiatives including cloud migration, automation, and digital transformation.
- Partner with Finance and Strategy teams to guide infrastructure investment decisions.
- Contribute to long-range planning related to scalability, security posture, and platform evolution.
- Influence enterprise policies related to availability, disaster recovery, and operational governance.
Working Conditions
- Remote-first executive role with periodic travel for leadership meetings, technical reviews, and operational summits.
- High-visibility position with accountability for system reliability and operational outcomes.
- Requires collaboration across global teams and multiple time zones.
- Fast-paced environment supporting continuous innovation and platform growth.
Job Function
- Lead and optimize enterprise technical operations and infrastructure services.
- Ensure high availability, reliability, and scalability of platforms and systems.
- Drive operational excellence through automation and modernization.
- Strengthen governance, risk management, and technical performance frameworks.
Compensation & Benefits
- Base Salary: $350,000 – $450,000
- Annual executive performance bonus
- Long-term incentive eligibility (equity, LTIP, or performance-based awards)
- Executive benefits package including:
- Health, dental, vision & wellness programs
- Retirement plan participation
- Executive leadership coaching & development
- Paid time off with remote flexibility
- Mental health & wellbeing resources
- Technology support for remote work
Why Join Us
- Lead mission-critical technical operations at enterprise scale.
- Shape reliability, performance, and infrastructure strategy with executive-level influence.
- Work alongside senior leaders driving digital transformation and platform growth.
- Build and lead world-class technical operations teams.
- Clear pathways toward Chief Technology Officer, Chief Infrastructure Officer, or Chief Operating Officer roles.
