Industry: Enterprise SaaS, AI-Enabled Technology, Cloud Platforms, Digital Operations, Business Transformation, Revenue Operations, and Enterprise Performance Management
Location: USA Remote
Compensation Package: $392K – $488K
We are a large, enterprise-scale SaaS, AI-enabled technology, cloud platform, digital operations, business transformation, revenue operations, and enterprise performance management organization supporting complex commercial, product, customer, technology, finance, people, and operational functions across the United States. The company operates in a fast-moving digital business environment where business operations directly influence execution quality, operating discipline, revenue visibility, customer delivery, workforce scalability, productivity, margin performance, and long-term enterprise value.
This is not a traditional operations leadership role focused only on administrative oversight, reporting routines, or departmental coordination. Business Operations is treated as a strategic enterprise function that connects company strategy, execution planning, operating cadence, performance management, cross-functional governance, process improvement, resource alignment, transformation initiatives, and executive decision support. The organization expects business operations leadership to help translate company priorities into practical operating systems that improve speed, clarity, accountability, and measurable results.
The company is continuing to invest in AI-enabled operations, enterprise systems modernization, workflow automation, performance dashboards, business process improvement, revenue and customer lifecycle visibility, strategic planning routines, resource planning, operating model maturity, and scalable governance. As the business grows, leadership is seeking a Senior Vice President of Business Operations who can bring executive presence, operational depth, analytical discipline, and cross-functional influence to a highly visible enterprise role.
The Senior Vice President of Business Operations will lead enterprise business operations strategy across operating cadence, strategic planning support, performance management, process optimization, business transformation, resource planning, executive reporting, operational governance, and cross-functional execution. This executive will partner closely with the CEO, COO, CFO, CRO, CPO, CTO, CIO, Chief People Officer, Finance, Product, Engineering, Sales, Customer Success, Data Analytics, HR, Legal, and Executive Leadership to ensure company priorities are aligned, measured, and executed with discipline.
This role requires a leader who understands both strategy and execution. The ideal candidate will know how to diagnose operational friction, build scalable business processes, improve cross-functional alignment, develop operating metrics, guide transformation programs, support executive decision-making, and create accountability across multiple business functions. This person should be comfortable working with senior leaders, complex data, competing priorities, fast growth, and enterprise-level initiatives that require influence across the organization.
The selected candidate will help strengthen how the company runs at scale. This includes improving planning routines, building clearer operating dashboards, supporting business transformation, enhancing decision visibility, improving process quality, reducing organizational friction, and ensuring leadership teams have the information, structure, and accountability needed to execute effectively.
This is a high-impact executive opportunity for a business operations leader who wants to shape the operating system of a large technology-driven company, improve enterprise performance, and help leadership convert strategy into measurable business outcomes.
• Lead the company’s enterprise business operations strategy across operating cadence, strategic planning, performance management, process improvement, resource alignment, business transformation, and execution governance.
• Partner with the CEO, COO, CFO, and executive leadership team to translate company priorities into operating plans, measurable goals, workstreams, milestones, decision forums, and accountability routines.
• Build and manage enterprise operating cadences, including leadership reviews, quarterly business reviews, strategic planning sessions, initiative reviews, risk discussions, and performance updates.
• Oversee business performance management across key operating metrics, revenue indicators, customer outcomes, productivity measures, process health, resource utilization, and execution progress.
• Lead cross-functional strategic initiatives involving business transformation, operating model refinement, workflow redesign, customer delivery improvement, systems adoption, and organizational scalability.
• Partner with Finance to support budget visibility, investment planning, resource allocation, operating leverage analysis, cost management, workforce planning, and financial performance tracking.
• Partner with Revenue, Sales, Customer Success, and Marketing to improve customer lifecycle visibility, pipeline-to-delivery alignment, account performance insights, and commercial operating discipline.
• Partner with Product, Engineering, Technology, and Data teams to improve prioritization routines, delivery visibility, platform adoption, operational reporting, and product-business alignment.
• Develop executive dashboards, board-ready materials, business review content, operating scorecards, initiative trackers, decision memos, and performance narratives.
• Identify operational bottlenecks, process gaps, cross-functional dependencies, execution risks, organizational inefficiencies, and business performance issues, then recommend practical solutions.
• Establish governance frameworks for major company initiatives, including ownership models, escalation paths, KPI tracking, decision rights, stakeholder communication, and risk management.
• Lead operating model improvements that clarify roles, responsibilities, workflows, decision-making processes, handoffs, and accountability across business functions.
• Improve business operations tooling, documentation, templates, reporting standards, playbooks, planning processes, and workflow systems.
• Build, mentor, and lead business operations teams while creating a culture of analytical rigor, execution discipline, business partnership, ownership, and continuous improvement.
• Bachelor’s degree in Business Administration, Operations Management, Finance, Strategy, Economics, Industrial Engineering, Information Systems, Data Analytics, or a related field required.
• MBA, master’s degree, or advanced education in business operations, strategy, finance, analytics, or enterprise transformation strongly preferred.
• 15+ years of progressive experience in business operations, strategic operations, corporate strategy, revenue operations, operational excellence, business transformation, management consulting, program leadership, or enterprise performance management.
• 8+ years of senior leadership experience managing business operations teams, enterprise operating routines, transformation programs, cross-functional initiatives, or strategic execution functions.
• Experience within enterprise SaaS, AI-enabled technology, cloud platforms, fintech, cybersecurity, digital products, business services, consulting, or large distributed enterprise environments strongly preferred.
• Proven success improving operating cadence, scaling business processes, leading transformation initiatives, strengthening executive reporting, improving decision visibility, and supporting enterprise growth.
• Strong understanding of operating models, business planning, KPI frameworks, process improvement, change management, performance management, resource planning, and cross-functional execution.
• Experience building dashboards, executive updates, business reviews, initiative governance models, strategic plans, operating scorecards, process maps, and decision-support materials.
• Familiarity with tools such as Salesforce, HubSpot, NetSuite, Workday, Jira, Confluence, Asana, Monday.com, Smartsheet, ServiceNow, Tableau, Power BI, Looker, Snowflake, Google Workspace, Microsoft 365, or similar platforms preferred.
• Strong analytical and financial acumen with the ability to interpret business data, evaluate tradeoffs, identify performance trends, and support investment decisions.
• Experience working directly with CEOs, COOs, CFOs, CROs, Product leaders, Technology leaders, Finance, Revenue, HR, Legal, Data Analytics, Operations, and Executive Leadership.
• Excellent executive communication, stakeholder management, problem-solving, organizational design, project leadership, and presentation skills.
• Strategic business operations executive with the ability to connect company priorities, operating processes, financial discipline, performance data, and execution outcomes.
• Strong executive presence with the confidence to advise senior leaders, challenge assumptions respectfully, and present recommendations with clarity.
• Highly analytical and structured, with the ability to organize complex information, identify patterns, clarify priorities, and build practical operating systems.
• Business-minded and outcome-focused, with a strong understanding of how operational decisions affect revenue, customer experience, profitability, productivity, and enterprise value.
• Execution-oriented and highly accountable, with strong follow-through across initiatives, deadlines, dependencies, stakeholder commitments, and leadership priorities.
• Comfortable operating in ambiguity, especially when business needs are evolving, information is incomplete, priorities compete, or multiple functions need alignment.
• Collaborative and able to influence Finance, Revenue, Product, Technology, Customer Success, People, Legal, Data Analytics, and Executive Leadership without relying only on authority.
• Process-focused but practical, with the ability to improve operating discipline without creating unnecessary bureaucracy.
• Data-informed and financially aware, with the ability to use metrics, trends, cost signals, customer data, and business context to guide decisions.
• High integrity and discretion when handling financial information, strategic plans, employee data, customer issues, executive materials, operating performance data, and confidential business priorities.
The Senior Vice President of Business Operations will provide strategic leadership by helping the organization improve how priorities are planned, governed, measured, communicated, and executed across the enterprise.
This role will support executive decision-making by providing clear visibility into business performance, initiative progress, operational risks, investment needs, resource constraints, process gaps, and cross-functional dependencies. The SVP will ensure company priorities are not managed as disconnected projects, but as coordinated enterprise initiatives with clear ownership and measurable outcomes.
Key areas of strategic support may include:
• Enterprise business operations strategy and roadmap development.
• Operating cadence and executive business review management.
• Strategic planning and quarterly execution support.
• Cross-functional initiative governance and milestone tracking.
• Operating model improvement and process optimization.
• Executive dashboards, scorecards, and decision-support materials.
• KPI framework development and performance management.
• Business transformation and workflow redesign leadership.
• Resource planning and operational capacity analysis.
• Cost optimization and operating leverage support.
• Revenue, customer, product, and finance alignment.
• Risk identification, escalation, and mitigation planning.
• Data-driven operational analysis and insight development.
• Leadership alignment and enterprise communication support.
The Senior Vice President of Business Operations will help ensure the company operates with greater clarity, speed, accountability, and measurable business discipline as it scales.
• Location: USA Remote.
• Primarily remote executive leadership environment with regular executive meetings, operating reviews, strategic planning sessions, quarterly business reviews, initiative updates, performance discussions, and cross-functional working sessions.
• Flexibility required during planning cycles, executive reviews, urgent operational issues, transformation milestones, financial planning periods, board reporting, or major strategic initiatives.
• Occasional travel may be required for leadership off-sites, planning workshops, executive sessions, customer meetings, company gatherings, vendor discussions, or transformation workstreams.
• Regular collaboration with the CEO, COO, CFO, CRO, CPO, CTO, CIO, Finance, Product, Technology, Revenue, Customer Success, People, Legal, Data Analytics, Operations, Program Management, and Executive Leadership.
• Fast-paced enterprise technology environment with high visibility around strategic priorities, operating discipline, enterprise performance, process improvement, cross-functional execution, and business outcomes.
• Role requires handling confidential strategic plans, financial data, customer information, workforce planning materials, operating performance data, executive priorities, and leadership communications with discretion.
• Executive Business Operations Leadership
• Enterprise Operations Strategy
• Strategic Planning Support
• Operating Cadence Management
• Business Transformation
• Operational Excellence
• Executive Reporting
• KPI and Performance Management
• Process Improvement
• Operating Model Design
• Resource Planning
• Cross-Functional Program Leadership
• Business Performance Management
• Decision Support
• Cross-Functional Enterprise Leadership
Compensation Package: $392K – $488K
The total compensation package may include base salary, executive performance bonus, business operations performance incentives, transformation performance incentives, long-term incentives, equity participation where applicable, and additional executive-level benefits depending on experience, qualifications, and final role alignment.
Benefits may include:
• Comprehensive medical, dental, and vision coverage.
• Executive performance bonus eligibility.
• Business operations and transformation performance incentive opportunities.
• Long-term incentive opportunities.
• Equity or ownership-aligned compensation where applicable.
• Retirement savings plan with company contribution.
• Paid time off and company holidays.
• USA remote work flexibility.
• Executive visibility across the full enterprise operating model.
• Executive coaching, leadership development, and professional growth support.
• Support for business operations, strategy, analytics, transformation, AI, operational excellence, and executive communication training.
• Wellness, employee assistance, and work-life support programs.
• Access to modern analytics, workflow, collaboration, CRM, project management, BI, finance, and enterprise operations platforms.
This is an opportunity to join a large technology-driven organization where business operations directly influence execution quality, enterprise scalability, leadership alignment, customer outcomes, and long-term business performance.
The Senior Vice President of Business Operations will have the authority and visibility to strengthen operating cadences, improve decision visibility, lead transformation initiatives, support executive priorities, and build scalable business systems across a remote-first enterprise.
You will work in an environment that values practical strategy, strong execution, data-driven decisions, operating discipline, business partnership, and measurable outcomes. The company is investing in AI-enabled operations, enterprise systems, automation, business intelligence, performance management, and scalable operating practices.
For a senior operations executive who enjoys working close to enterprise strategy, solving complex business problems, improving how teams operate, and turning priorities into measurable results, this role offers the scope, influence, and leadership platform to make a major impact.
