đź“Ť United States | Remote / Hybrid
Industry: Enterprise Technology | Digital Platforms | Professional Services
💼 Compensation Package: $250,000 – $355,000 + Executive Incentives
About the Role
We are a global enterprise organization delivering mission-critical technology platforms, digital services, and data-driven solutions to complex, high-value clients across regulated and fast-moving industries. Client Services is not a support function; it is a core growth engine responsible for long-term client value, expansion, trust, and retention.
As Senior Vice President of Client Services, you will own the end-to-end client experience across a diverse enterprise portfolio. This role sits at the executive table, accountable for client satisfaction, renewal performance, service delivery excellence, and strategic account growth. You will lead large, multi-disciplinary global teams while shaping how the organization engages, serves, and evolves with its most strategic customers.
This role is designed for a seasoned leader who understands enterprise clients, complex delivery environments, and executive relationship management, and who can scale world-class service operations while maintaining a deeply human, relationship-driven approach.
Essential Duties and Responsibilities
- Own the global Client Services strategy across enterprise, strategic, and high-growth accounts.
- Lead client engagement models spanning onboarding, delivery, account management, renewal, and expansion.
- Build and oversee high-performing regional and global Client Services teams, including Directors and VPs.
- Act as the executive sponsor for key strategic accounts, managing C-suite relationships and escalation paths.
- Drive measurable improvements in client satisfaction, retention, NPS, and lifetime value.
- Partner with Sales and Growth teams to identify expansion opportunities and support enterprise renewals.
- Establish service delivery standards, governance frameworks, and operational excellence metrics.
- Lead complex client escalations, ensuring transparency, accountability, and long-term trust.
- Translate client feedback into actionable insights for Product, Operations, and Engineering teams.
- Present client health, service performance, and growth initiatives to the Executive Leadership Team.
Job Qualifications and Requirements
- 15+ years of progressive leadership experience in Client Services, Customer Success, or Professional Services.
- Demonstrated success leading enterprise or global client portfolios within technology or services organizations.
- Experience managing large, distributed teams across regions and time zones.
- Strong understanding of enterprise delivery models, SLAs, renewals, and account governance.
- Proven ability to operate at the executive level with internal and external stakeholders.
- Bachelor’s degree required; MBA or advanced business degree strongly preferred.
- Experience working with complex, multi-year enterprise contracts.
Personal Capabilities and Qualifications
- Executive presence with exceptional relationship-building and negotiation skills.
- Strategic thinker who balances client advocacy with commercial discipline.
- Calm, decisive leader in high-pressure or escalated situations.
- Strong communicator with the ability to align diverse stakeholders around shared outcomes.
- Data-driven yet empathetic leader who values people, culture, and accountability.
- Highly organized, resilient, and comfortable leading change at scale.
Strategic Support
- Serve as a core member of the Executive Leadership Team, influencing company-wide strategy.
- Partner with Product and Technology leaders to align roadmaps with client needs.
- Support corporate growth initiatives through strategic account planning and retention strategies.
- Collaborate with Finance on forecasting, renewal planning, and revenue stability.
- Influence enterprise decisions related to service innovation, client experience, and delivery models.
Working Conditions
- Flexible remote or hybrid work environment within the United States.
- Regular interaction with senior executives and key enterprise clients.
- Periodic travel for client meetings, leadership offsites, and strategic reviews.
- High-visibility, high-impact role in a fast-paced, client-centric environment.
Job Function
- Lead global Client Services operations and enterprise account management.
- Drive long-term client value, retention, and strategic growth.
- Establish scalable service models that support enterprise expansion and client trust.
Compensation & Benefits
- Base Salary: $250,000 – $355,000
- Annual executive performance bonus
- Long-term incentive opportunities (equity or performance-based awards)
- Comprehensive executive benefits package including:
- Medical, dental, vision, and wellness programs
- Retirement plans with employer contributions
- Generous paid time off and executive leave
- Leadership development and executive coaching
- Mental health and wellbeing resources
- Remote work and travel support
Why Join Us
- Shape the future of enterprise client engagement at a global scale.
- Operate as a true executive partner, influencing strategy and growth.
- Lead high-impact teams serving sophisticated, high-value clients.
- Work within a culture that values trust, accountability, and long-term relationships.
- Clear pathway to broader executive leadership roles such as Chief Client Officer or Chief Operating Officer.
