About the Role

We operate within a modern retail ecosystem that integrates physical stores, digital commerce, customer experience platforms, and data-driven decision-making as the retail landscape continues to evolve rapidly, driven by consumer expectations, technology advancements, and omnichannel innovation. The role of operations leadership is more critical than ever.

The Senior Vice President of Retail serves as the executive responsible for shaping the end-to-end retail strategy, optimising store operations, elevating customer experience, and driving commercial performance. This leader will oversee retail operations, field leadership, merchandising execution, workforce planning, service excellence, and operational transformation across a large, complex network.

This position is ideal for a senior retail executive who excels in fast-paced environments, understands modern consumer behaviour, and brings a balanced focus on innovation, operational discipline, and commercial growth.

Essential Duties and Responsibilities

• Lead the strategic direction and operational management of all retail locations across the network.
• Develop multi-year retail strategies that enhance customer experience, improve store performance, and support omnichannel integration.
• Oversee field leadership teams responsible for store operations, workforce management, service quality, and compliance.
• Drive retail P&L performance through cost optimisation, revenue growth, operational efficiency, and merchandising alignment.
• Implement operational governance frameworks, performance dashboards, and store-level KPIs.
• Partner with Digital, E-commerce, Marketing, and Supply Chain teams to strengthen omnichannel readiness and customer engagement.
• Lead transformation programs, including retail modernisation, technology adoption, and customer experience innovation.
• Ensure operational consistency across regions, delivering unified service and brand standards.
• Support talent development, training, and leadership capability across retail teams.
• Monitor market trends, competitive insights, and customer feedback to inform strategy and continuous improvement.

Job Qualifications and Requirements

• 15+ years of leadership experience in Retail Operations, Retail Strategy, or Multi-Unit Management.
• Experience overseeing large retail networks or multi-region operations.
• Strong understanding of omnichannel retail, customer experience, and digital commerce integration.
• Proven track record in improving store performance, driving operational excellence, and scaling retail systems.
• Strong commercial acumen with experience managing budgets, forecasting, and full P&L responsibility.
• Bachelor’s degree required; advanced degrees such as an MBA preferred.
• Excellent communication skills with a strong ability to influence senior leadership and field operations teams.
• Experience leading transformation programs, workforce strategies, and customer-focused initiatives.

Personal Capabilities and Qualifications

• Strategic thinker with strong operational execution discipline.
• Customer-centric mindset with passion for retail innovation and service excellence.
• Highly analytical, data-driven, and comfortable managing performance at scale.
• Senior executive presence with the ability to inspire and align large teams.
• Adaptable, resilient, and skilled at navigating complex, fast-changing retail environments.
• Collaborative leader who builds trust, strengthens culture, and drives accountability.
• Strong problem-solver with the ability to balance short-term performance with long-term strategy.

Strategic Support

• Partner with the CEO, COO, CMO, and executive leaders to shape enterprise-wide retail strategy.
• Provide insights on market trends, customer behaviour, competitive pressure, and growth opportunities.
• Influence corporate decisions related to store modernisation, digital integration, supply chain alignment, and brand execution.
• Support strategic investments, expansion planning, and capital allocation discussions.
• Serve as the executive leader representing Retail in board-level reviews and strategic planning sessions.

Working Conditions

• Remote-first role within the United States, with periodic travel to retail locations, leadership summits, and operational reviews.
• High-visibility position with direct influence over store operations, customer experience, and brand performance.
• Requires collaboration across distributed teams, retail regions, and corporate business units.
• Fast-paced environment with accountability for operational excellence and commercial results.

Job Function

• Lead enterprise retail operations, field performance, and customer experience initiatives.
• Drive operational excellence, brand consistency, and financial performance across retail channels.
• Strengthen omnichannel readiness, workforce capability, and store operational standards.
• Support enterprise growth strategy through retail innovation and operational transformation.

Compensation & Benefits

• Base Salary: $330,000 – $388,000
• Annual executive performance bonus
• Eligibility for long-term incentive plans (equity, LTIP, stock awards)
• Executive benefits include:
  • Health, dental, and wellness programs
  • 401(k) / retirement plan participation
  • Executive PTO and well-being initiatives
  • Leadership development and coaching
  • Remote-work technology support
  • Mental health and employee assistance programs

Why Join Us

• High-impact executive role shaping the future of a large-scale retail organisation.
• Opportunity to lead transformation across operations, customer experience, and omnichannel strategies.
• Direct influence over enterprise decisions and long-term retail direction.
• Remote-first flexibility with strong executive partnership and collaboration.
• Clear advancement opportunities into EVP Retail, COO, or broader enterprise leadership roles.