📍 Remote – USA
Industry: Technology, Digital Platforms & Enterprise Operations
💵 Compensation Package: $425,000 – $475,000 + Executive Bonus + LTIs
About the Role
We operate within a sophisticated technology and digital environment, powering large-scale platforms, enterprise workflows, customer ecosystems, and global operational networks. As the organisation grows, operational excellence, scalability, customer experience, and disciplined execution are core drivers of long-term success.
The Senior Vice President of Operations plays a critical leadership role in shaping how the organisation executes its mission—leading multi-functional operations, modernising systems, strengthening governance, and enabling predictable, high-quality performance across the business. This role is ideal for an operations executive who thrives in fast-moving environments and can drive both strategic transformation and day-to-day operational reliability.
You will partner closely with leaders across Technology, Product, Finance, Customer Operations, and Strategy to ensure alignment between enterprise direction and operational execution.
Essential Duties and Responsibilities
- Oversee end-to-end operations across multiple business units, ensuring performance, efficiency, and service quality.
- Lead organisational transformation programs, including digital acceleration, process optimisation, and operational governance.
- Build multi-year operational strategies to support growth, scalability, and service delivery excellence.
- Establish and manage operational KPIs, dashboards, risk frameworks, and performance measurement systems.
- Lead cross-functional teams responsible for delivery, service management, operations planning, and process improvement.
- Drive automation, workflow optimisation, and technology-enabled operational enhancements.
- Oversee budgets, cost structures, resource planning, and operational forecasting.
- Collaborate with Technology and Product to ensure operational readiness for new releases, capabilities, and go-to-market strategies.
- Strengthen internal communication, alignment, and accountability across operations teams.
- Mentor and develop operational leaders across multiple departments.
Job Qualifications and Requirements
- 15+ years of experience in Operations, Business Operations, Delivery Management, or Enterprise Leadership roles.
- Strong background in technology, SaaS, digital operations, or large-scale enterprise environments.
- Proven success leading teams across complex, multi-functional operating models.
- Expertise in process optimisation, operational strategy, and performance measurement.
- Strong financial acumen, including budgeting, forecasting, and operational cost management.
- Bachelor’s degree required; MBA or advanced degree preferred.
- Exceptional communication skills with experience presenting to executive leadership.
- Demonstrated success driving transformation and modernisation initiatives.
Personal Capabilities and Qualifications
- Strategic thinker with strong operational execution discipline.
- Highly analytical, structured, and data-driven decision-maker.
- Inspiring leadership presence capable of motivating and aligning large teams.
- Strong problem-solving ability with comfort navigating ambiguity.
- Ability to prioritise across complex environments and competing business demands.
- Collaborative partner able to influence cross-functional and senior stakeholders.
- Calm under pressure, resilient, and capable of managing high-stakes operational challenges.
Strategic Support
- Serve as a key operational advisor to the COO, CEO, and executive leadership team.
- Support multi-year corporate strategy and operational planning efforts.
- Drive enterprise initiatives, including digital transformation, service expansion, and operational excellence programs.
- Guide investment decisions, operational roadmaps, and capability development.
- Provide insights into industry trends, performance risks, and future readiness.
Working Conditions
- Remote-first position within the United States with periodic travel for leadership summits, operations reviews, and strategic workshops.
- High-visibility role requiring close alignment with distributed teams and cross-functional business units.
- Fast-paced environment with expectations for precision, accountability, and operational excellence.
Job Function
- Lead enterprise operations, ensuring scalability, efficiency, and execution quality.
- Oversee operational strategy, governance, and performance systems.
- Drive cross-functional alignment around operational priorities and organisational goals.
- Guide operational initiatives that support growth, innovation, and customer experience.
Compensation & Benefits
- Base Salary: $425,000 – $475,000
- Annual executive performance bonus
- Eligibility for long-term incentive plans (equity, stock, or LTIP)
- Executive benefits package including:
- Comprehensive health & wellness programs
- Retirement plan participation
- Paid executive leave
- Leadership coaching and professional development
- Remote-work technology support
- Employee wellbeing and mental health resources
Why Join Us
- Operate at the highest levels of enterprise decision-making and operational strategy.
- Opportunity to lead large-scale transformation, digital evolution, and high-impact operational programs.
- Work within a modern, collaborative, remote-first environment.
- Strong executive visibility with influence over organisational direction and performance.
- Clear pathways for executive growth, including potential COO succession tracks.
