Industry: Global Enterprise Technology | Cloud Platforms | AI-Enabled Digital Infrastructure
Location: Hybrid – United States (Enterprise Technology Environment)
Level: Senior Management
Compensation Package: $180,000 – $290,000 (Base Salary plus Performance Bonus plus Long-Term Incentives)
About the Role
In modern enterprises, technology operations is no longer a behind-the-scenes function. It is the operational backbone that ensures reliability, scalability, security, and performance across mission-critical systems. We are seeking a Technology Operations Manager to lead day-to-day execution and continuous improvement of enterprise technology operations in a highly complex, always-on environment.
This role is designed for a leader who understands how to translate technology strategy into stable, resilient operations. The Technology Operations Manager will oversee infrastructure operations, platform reliability, service delivery, incident response, and operational governance across cloud and on-premise environments.
You will partner closely with Engineering, Security, Product, and Business leaders to ensure technology platforms operate with high availability, predictable performance, and disciplined operational controls. Your mandate is to reduce operational risk, improve service quality, and enable scale without disruption.
This is not a helpdesk or tactical IT role. It is a mandate to run technology operations as a business-critical system that directly supports growth, customer trust, and enterprise continuity.
Essential Duties and Responsibilities
- Lead enterprise technology operations across infrastructure, platforms, and core systems
- Oversee system availability, performance monitoring, and operational stability
- Manage incident response, root-cause analysis, and service restoration processes
- Establish and maintain operational standards, runbooks, and escalation models
- Partner with the Engineering and Cloud teams on deployment and release readiness
- Drive continuous improvement in uptime, reliability, and operational efficiency
- Manage vendor performance, service contracts, and operational SLAs
- Ensure compliance with security, risk, and governance requirements
- Lead and develop technology operations and support teams
- Provide executive reporting on operational performance and risk posture
Job Qualifications and Requirements
- 10 to 15 plus years of experience in technology operations, infrastructure, or IT service management
- Proven success managing enterprise-scale technology environments
- Strong background in cloud platforms, infrastructure operations, and service delivery
- Experience with ITSM frameworks, incident management, and operational governance
- Demonstrated ability to partner with Engineering and Security teams
- Strong analytical and operational problem-solving skills
- Bachelor’s degree required; advanced degree or certifications preferred
Personal Capabilities and Qualifications
- Calm, decisive leader in high-pressure operational environments
- Strong execution mindset with attention to detail and reliability
- Clear communicator who aligns technical and business stakeholders
- Results-oriented with a focus on service quality and risk reduction
- Collaborative leader who builds trust across functions
- Comfortable operating in fast-paced, high-availability environments
Strategic Support
- Support enterprise growth through reliable and scalable technology operations
- Partner with leadership on infrastructure planning and operational investment decisions
- Support technology transformation and cloud migration initiatives
- Collaborate with Security on resilience, compliance, and risk mitigation
- Provide leadership insight into operational readiness and technology risk
Working Conditions
- Hybrid work environment within enterprise technology operations
- On-call or escalation availability during critical incidents
- Regular collaboration with cross-functional technology and business teams
- High-impact role with direct responsibility for system stability
Job Function
- Technology Operations and Infrastructure Management
- Service Reliability and Incident Management
- Platform Stability and Performance Oversight
- Vendor and SLA Management
- Operational Governance and Continuous Improvement
Compensation & Benefits
- Base Salary: $180,000 – $290,000
- Annual Performance Bonus Program
- Long-Term Incentive or Equity Participation
- Comprehensive Medical, Dental, and Vision Coverage
- 401(k) with Competitive Company Match
- Professional Development and Leadership Training
- Wellness and Mental Health Support Programs
- Generous Paid Time Off and Holiday Package
Why Join Us
- Lead technology operations at true enterprise scale
- Play a critical role in platform reliability and business continuity
- Partner with senior leaders on operational excellence and growth
- Build modern, resilient technology operations capabilities
- Leave a lasting impact on system stability, performance, and trust
