About Us

We are an organisation with large-scale operational functions spanning digital services, technology infrastructure, customer delivery, and enterprise support. Our teams work across diverse operational areas, including process optimisation, service excellence, workflow design, performance management, and business transformation.

The Operations function plays a central role in supporting long-term organisational growth. We focus on improving operational efficiency, strengthening service quality, and building systems that enable smooth, reliable, and scalable business performance. Our environment emphasises collaboration, data-informed decision making, and structured leadership practices.

As the Vice President of Operations, you will oversee multi-department operations, ensure organisational alignment, strengthen performance frameworks, and support the strategic roadmap. This is a senior leadership role responsible for guiding teams, improving operational systems, and contributing to enterprise-wide initiatives.

Essential Duties and Responsibilities

• Oversee day-to-day operations across multiple business units, ensuring consistency, quality, and operational efficiency.
• Develop operational strategies that align with long-term organisational goals and support sustainable performance.
• Lead process improvements, workflow optimisation, and implementation of best practices across operational teams.
• Manage budgets, resource planning, and performance targets for operational departments.
• Build and maintain operational dashboards, reporting structures, and KPIs to support decision-making.
• Foster strong collaboration between Operations, Finance, Technology, HR, and Customer teams.
• Review operational risks, develop mitigation strategies, and ensure compliance with internal standards.
• Drive initiatives to improve service delivery, operational scalability, and team capability development.
• Provide leadership support to managers and teams, ensuring high-quality execution and clear communication.
• Support organisational transformation initiatives, system upgrades, and cross-functional programmes.

Job Qualifications and Requirements

• 12+ years of professional experience in Operations Management, Business Operations, or a related discipline.
• Experience in large-scale, technology-enabled organisations, enterprise services, or multi-department operations.
• Strong understanding of process optimisation, performance management, and operational governance.
• Proven success leading teams, managing budgets, and coordinating multi-stakeholder operations.
• Ability to work with data dashboards, reporting metrics, and analytical tools.
• Bachelor’s degree required; Master’s or MBA preferred.
• Strong communication skills and ability to work with executive stakeholders.

Personal Capabilities and Qualifications

• Strategic thinker with the ability to translate high-level organisation goals into operational plans.
• Strong leadership style that promotes collaboration, accountability, and clarity.
• Skilled in problem-solving, decision-making, and navigating operational complexities.
• Ability to manage priorities effectively in fast-moving environments.
• Excellent interpersonal skills, with the ability to build relationships across departments.
• Highly organised and detail-oriented in managing multi-team operations.

Strategic Support

• Partner with senior executives to support operational planning, resource alignment, and strategic execution.
• Contribute to discussions regarding organisational priorities, enterprise transformation, and long-range initiatives.
• Provide insight into operational performance, identifying opportunities for improvement.
• Support development of operational frameworks, governance models, and scalable processes.

Working Conditions

• Remote role with periodic travel for operational planning sessions, team meetings, or leadership workshops.
• Collaboration with teams across different time zones may be required.
• Fast-paced environment involving coordination across multiple business units.

Job Function

• Lead core operational activities, ensuring alignment with organisational objectives.
• Oversee performance management, operational governance, and continuous improvement.
• Guide operational teams through structured planning and disciplined execution.

Compensation & Benefits

• Base Salary: $198,000 – $266,000
• Eligible for performance-based annual bonus
• Comprehensive executive benefits package, which may include:
  • Health and wellness support
  • Retirement plan participation
  • Paid executive leave
  • Professional development programmes
  • Remote-work technology support
  • Employee support and wellbeing resources

Why Join Us

• Opportunity to oversee major operational functions within a large-scale organisation.
• Strategic influence across multiple departments and business areas.
• Remote-first environment with strong flexibility.
• Leadership role with direct impact on operational alignment and performance.
• Supportive culture with an emphasis on structured execution, collaboration, and professional growth.