Trusted advisor to C-suite leaders with deep expertise in HR, operations, strategic planning, and organizational transformation. Adept at managing executive rhythms, synthesizing insights, driving alignment, leveraging technology, and translating strategic vision into action in global, matrixed, high-stakes environments. Develop high-impact teams and cultivate cultures of success via people-first approach, maximizing stakeholder and organizational value.
§ Strategic Enablement: Vision Translation, Strategic Planning, Executive Communications, Business Case Development, Financial Modeling
§ Operational Excellence: Process Optimization, Change Management, Project Management, Risk Mitigation, Scalable Execution, KPI/OKR Design & Measurement
§ Enterprise Collaboration: Cross-functional Alignment, Stakeholder Engagement, Influence without Authority, Culture Building
Functioned as Chief of Staff for client experience organization. Spearheaded strategic transformational activities and strengthened cross-functional teamwork. Managed global, virtual team of 11, including project managers, Six Sigma Black Belt, data analytics, and Salesforce subject matter experts (SMEs).
§ Enabled strategic value creation by aligning client support operations to business objective through investment justification, resource modeling, standardization, and organizational design.
§ Supported due diligence and post-merger integration opportunities, including adopting Voya practices, policies, procedures, and tools.
§ Partnered with executive leadership to manage enterprise rhythms, develop, plan, and implement strategic initiatives, drove measurable OKRs / KPIs, while creating a culture of continuous improvement and operational excellence.
§ Facilitated increase of implementation delivery and ongoing client services net promoter score (NPS) by 60 points and 50 points respectively, through cross-functional streamlining of processes, leveraging LEAN principles, advocating, and defining industry standard best practices, expectations, and ways of working.
Directed global, virtual team of 30+ in day-to-day operations and strategic direction for key HR functions across US and Canada, supporting workforce of 5K+ employees. Steered HRIS, payroll ($338M), benefits ($120M), and onboarding systems. Helped drive large-scale HR transformation, including multi-phase global rollout of integrated HR platforms across 61 countries.
§ Spearheaded successful HRIS stabilization and transformation, enhancing payroll and benefits processes, reducing escalations by 85% through improved planning and communication.
§ Championed integration into Hitachi benefits model, aligning with global strategy as well as meeting union demands while decreasing costs by $2.2M and enriching / standardizing employee benefits programs across regions.
§ Played pivotal role in preparing business for ABB-Hitachi divestiture / acquisition, including facilitating cross-functional collaboration, vendor management, and employee integration.
