Industry: Enterprise SaaS, AI-Enabled Technology, Cloud Platforms, Digital Operations, Business Transformation, Customer Delivery, and Enterprise Performance Management
Location: USA Remote
Compensation Package: $460K – $550K
We are a large, enterprise-scale SaaS, AI-enabled technology, cloud platform, digital operations, business transformation, customer delivery, and enterprise performance management organization supporting complex commercial, product, technology, customer, finance, people, and operational functions across the United States. The company operates in a fast-moving digital business environment where operational leadership directly influences growth execution, customer outcomes, margin performance, employee productivity, process scalability, business continuity, cross-functional alignment, and long-term enterprise value.
This is not a traditional operations role focused only on administrative oversight, departmental coordination, or day-to-day process management. The Chief Operations Officer will serve as a strategic enterprise executive responsible for translating company strategy into disciplined execution across business operations, customer delivery, operating model design, performance management, resource planning, process optimization, organizational scalability, and cross-functional accountability.
The company is continuing to invest in AI-enabled operations, workflow automation, enterprise systems modernization, customer delivery excellence, business intelligence, operational dashboards, resource planning, process governance, productivity improvement, operating cadence maturity, customer lifecycle optimization, and scalable business infrastructure. As the organization grows, leadership is seeking a Chief Operations Officer who can bring executive presence, operational depth, analytical rigor, financial discipline, and strong enterprise leadership to a highly visible role.
The Chief Operations Officer will lead enterprise operations strategy across business operations, customer delivery, strategic execution, operating cadence, performance management, operational excellence, business transformation, workforce alignment, resource planning, and cross-functional execution. This executive will work closely with the CEO, Board, CFO, CRO, CTO, CIO, CPO, CHRO, Product, Engineering, Sales, Customer Success, Finance, Legal, Data Analytics, HR, and Executive Leadership to ensure business priorities are translated into measurable outcomes.
This role requires a leader who understands how to run a large technology-driven company at scale. The ideal candidate will know how to improve operating discipline, reduce organizational friction, strengthen accountability, guide transformation programs, improve customer delivery, optimize resources, support financial performance, and build operating systems that help leadership make better decisions.
The selected candidate will help shape how the company plans, executes, measures, and improves its operating model. This includes strengthening enterprise cadences, improving performance visibility, building scalable processes, leading operational transformation, supporting customer and revenue alignment, improving productivity, and ensuring teams execute with clarity, speed, and ownership.
This is a high-impact executive opportunity for an operations leader who wants to work closely with the CEO and Board, influence enterprise strategy, build scalable operating systems, and help a large remote-first technology organization grow with discipline, resilience, and measurable business impact.
• Lead enterprise operations strategy across business operations, customer delivery, operating model design, performance management, operational excellence, resource planning, and cross-functional execution.
• Partner with the CEO, Board, and executive leadership team to translate company strategy into operating priorities, measurable goals, execution plans, ownership models, and enterprise performance routines.
• Build and manage operating cadences including executive reviews, quarterly business reviews, operational performance meetings, strategic initiative reviews, risk discussions, and cross-functional planning sessions.
• Oversee operational performance across customer delivery, productivity, service quality, process health, resource utilization, operating costs, customer outcomes, and execution progress.
• Lead cross-functional transformation initiatives that improve business scalability, customer experience, process efficiency, workflow automation, systems adoption, and organizational effectiveness.
• Partner with Finance to support operating budgets, investment planning, workforce planning, margin improvement, cost discipline, resource allocation, and financial performance visibility.
• Partner with Revenue, Sales, Customer Success, and Marketing to improve customer lifecycle execution, handoffs, delivery quality, account performance visibility, and commercial operating discipline.
• Partner with Product, Engineering, Technology, and Data teams to improve product-business alignment, delivery readiness, operational reporting, internal systems usage, and customer-impacting process improvements.
• Develop executive dashboards, board-ready materials, operating scorecards, initiative trackers, performance narratives, decision memos, and business review content.
• Identify operational bottlenecks, process gaps, execution risks, customer delivery challenges, productivity issues, dependency conflicts, and organizational inefficiencies.
• Establish governance models for major enterprise initiatives, including decision rights, milestones, KPI tracking, escalation paths, stakeholder communication, and risk mitigation.
• Improve operating model clarity across roles, responsibilities, workflows, handoffs, reporting structures, accountability expectations, and leadership decision-making.
• Lead business continuity and operational resilience planning to ensure the company can respond effectively to disruptions, customer-impacting issues, system changes, workforce shifts, and market changes.
• Build, mentor, and lead operations teams while creating a culture of accountability, practical execution, data-driven decisions, business partnership, and continuous improvement.
• Bachelor’s degree in Business Administration, Operations Management, Finance, Strategy, Industrial Engineering, Information Systems, Data Analytics, or a related field required.
• MBA, master’s degree, or advanced education in operations, strategy, business transformation, finance, analytics, or enterprise leadership strongly preferred.
• 15+ years of progressive experience in operations leadership, business operations, customer operations, strategic operations, operational excellence, enterprise transformation, revenue operations, consulting, or general management.
• 8+ years of senior executive leadership experience managing operations teams, business transformation programs, customer delivery functions, strategic execution teams, enterprise operating cadences, or large-scale operational organizations.
• Experience within enterprise SaaS, AI-enabled technology, cloud platforms, fintech, cybersecurity, digital products, business services, consulting, healthcare technology, or large distributed enterprise environments strongly preferred.
• Proven success improving operating discipline, scaling business processes, leading transformation initiatives, strengthening executive reporting, improving productivity, and supporting enterprise growth.
• Strong understanding of operating models, customer lifecycle operations, KPI frameworks, process improvement, change management, resource planning, performance management, and cross-functional execution.
• Experience building dashboards, operating scorecards, business reviews, initiative governance models, strategic plans, process maps, organizational models, and executive decision-support materials.
• Familiarity with tools such as Salesforce, HubSpot, NetSuite, Workday, Jira, Confluence, Asana, Monday.com, Smartsheet, ServiceNow, Tableau, Power BI, Looker, Snowflake, Google Workspace, Microsoft 365, or similar platforms preferred.
• Strong financial and analytical acumen with the ability to evaluate business performance, margin impact, operational tradeoffs, investment decisions, cost drivers, customer outcomes, and resource constraints.
• Experience working directly with CEOs, Boards, CFOs, CROs, Product leaders, Technology leaders, HR leaders, Finance, Revenue, Legal, Data Analytics, Operations, and Executive Leadership.
• Excellent executive communication, stakeholder management, problem-solving, transformation leadership, decision-making, organizational design, and presentation skills.
• Strategic operations executive with the ability to connect company strategy, business execution, customer outcomes, operating processes, financial discipline, and enterprise performance.
• Strong executive presence with the confidence to advise the CEO, Board, and senior leadership team on priorities, risks, operating performance, resource needs, and execution tradeoffs.
• Highly analytical and structured, with the ability to organize complex information, identify patterns, clarify decisions, and build practical operating systems.
• Business-minded and outcome-focused, with strong understanding of how operations decisions affect revenue, profitability, customer experience, employee productivity, and enterprise value.
• Execution-oriented and accountable, with strong follow-through across initiatives, deadlines, dependencies, leadership commitments, and enterprise priorities.
• Comfortable leading through ambiguity, especially when business needs are changing, priorities compete, information is incomplete, or multiple functions need alignment.
• Collaborative and able to influence Finance, Revenue, Product, Technology, Customer Success, HR, Legal, Data Analytics, and Executive Leadership around shared operating priorities.
• Process-focused but practical, with the ability to improve discipline and governance without creating unnecessary bureaucracy.
• Data-informed and financially aware, with the ability to use metrics, trends, cost signals, customer data, productivity indicators, and business context to guide decisions.
• High integrity and discretion when handling financial information, customer issues, workforce planning materials, strategic plans, executive priorities, operating performance data, and confidential business matters.
The Chief Operations Officer will provide strategic leadership by helping the organization improve how priorities are planned, resourced, governed, measured, communicated, and executed across the enterprise.
This role will support executive decision-making by providing clear visibility into operating performance, customer delivery, initiative progress, resource constraints, cost structure, operational risks, process gaps, and cross-functional dependencies. The COO will ensure company priorities are not managed as disconnected projects, but as coordinated enterprise initiatives with clear ownership, measurable outcomes, and disciplined execution.
Key areas of strategic support may include:
• Enterprise operations strategy and operating model development.
• CEO and Board-level operating performance support.
• Strategic planning and execution governance.
• Operating cadence and quarterly business review management.
• Cross-functional initiative leadership and milestone tracking.
• Customer delivery optimization and lifecycle operations improvement.
• Business transformation and workflow redesign.
• KPI framework development and performance management.
• Resource planning, workforce alignment, and capacity analysis.
• Cost optimization and operating leverage improvement.
• Revenue, customer, product, finance, and people alignment.
• Risk identification, escalation, and mitigation planning.
• Business continuity and operational resilience planning.
• Executive dashboards, scorecards, and decision-support materials.
The Chief Operations Officer will help ensure the organization operates with greater clarity, speed, accountability, resilience, and measurable business discipline as it scales.
• Location: USA Remote.
• Primarily remote executive leadership environment with regular executive meetings, Board updates, operating reviews, strategic planning sessions, quarterly business reviews, initiative reviews, customer delivery discussions, and cross-functional working sessions.
• Flexibility required during planning cycles, customer-impacting issues, urgent operational matters, transformation milestones, financial planning periods, Board reporting, or major enterprise initiatives.
• Occasional travel may be required for Board meetings, leadership offsites, customer meetings, company gatherings, operational workshops, vendor discussions, executive sessions, or strategic planning events.
• Regular collaboration with the CEO, Board, CFO, CRO, CTO, CIO, CPO, CHRO, Finance, Product, Technology, Revenue, Customer Success, HR, Legal, Data Analytics, Operations, Program Management, and Executive Leadership.
• Fast-paced enterprise technology environment with high visibility around business execution, operational performance, customer delivery, resource alignment, process improvement, and enterprise outcomes.
• Role requires handling confidential strategic plans, financial data, customer information, workforce planning materials, operating performance data, executive priorities, and leadership communications with discretion.
• Executive Operations Leadership
• Enterprise Operations Strategy
• Business Operations
• Operating Model Design
• Customer Delivery Operations
• Strategic Execution
• Business Transformation
• Operational Excellence
• Performance Management
• Resource Planning
• Process Improvement
• Executive Reporting
• Cross-Functional Governance
• Business Continuity
• Enterprise Leadership
Compensation Package: $460K – $550K
The total compensation package may include base salary, executive performance bonus, operations performance incentives, transformation performance incentives, long-term incentives, equity participation where applicable, and additional executive-level benefits depending on experience, qualifications, and final role alignment.
Benefits may include:
• Comprehensive medical, dental, and vision coverage.
• Executive performance bonus eligibility.
• Operations performance and enterprise transformation incentive opportunities.
• Long-term incentive opportunities.
• Equity or ownership-aligned compensation where applicable.
• Retirement savings plan with company contribution.
• Paid time off and company holidays.
• USA remote work flexibility.
• CEO, Board, and enterprise leadership visibility.
• Executive coaching, operations leadership development, and professional growth support.
• Support for operational excellence, business transformation, AI-enabled operations, analytics, executive leadership, and strategy education programs.
• Wellness, employee assistance, and work-life support programs.
• Access to modern analytics, workflow, collaboration, CRM, project management, BI, finance, and enterprise operations platforms.
This is an opportunity to join a large technology-driven organization where operations leadership directly influences execution quality, customer outcomes, scalability, financial performance, and long-term enterprise value.
The Chief Operations Officer will have the authority and visibility to shape the company’s operating model, improve cross-functional execution, strengthen customer delivery, guide transformation initiatives, and build scalable operating systems for a remote-first enterprise.
You will work in an environment that values practical strategy, disciplined execution, data-driven decisions, customer focus, accountability, and measurable business impact. The company is investing in AI-enabled operations, workflow automation, enterprise systems, business intelligence, customer lifecycle optimization, and scalable operating practices.
For a senior operations executive who enjoys working close to the CEO and Board, solving complex enterprise problems, improving how teams execute, and turning strategy into measurable results, this role offers the scope, influence, and leadership platform to make a major impact.
